Summary
Overview
Work History
Education
Skills
Languages
Certification
Volunteer
Timeline
Generic
Patrícia Eleutério

Patrícia Eleutério

lisboa,portugal

Summary

Experienced aviation professional with over 30 years in ground handling and passenger operations. Currently working in Compliance Boarding Team, ensuring regulatory compliance and operational safety. Strong background in customer service, conflict management, training and resource allocation in high-pressure airport environments. Recently completed a Bachelor’s Degree in Aeronautical Management, with a final project focused on airport sustainability, achieving a final grade of 19/20

Overview

31
31
years of professional experience
1
1
Certification

Work History

compliance boarding team

SPDH /MENZIES
08.2025 - Current
  • Performed document verification to ensure passenger compliance with travel requirements (visa, passport, entry regulations)
  • Ensured adherence to airline policies and international aviation regulations
  • Controlled and supervised the boarding process, ensuring accuracy and efficiency
  • Identified and prevented non-compliant passengers from boarding
  • Liaised with airline representatives, ground handling teams and immigration authorities
  • Managed passenger queries and sensitive situations with professionalism
  • Ensured security and safety procedures were strictly followed
  • Supported smooth and on-time boarding operations

Trainer / On-the-Job Trainer (OJT)

TAP/SPDH/GROUNDFORCE
11.2011 - Current
  • Delivered on-the-job training in real operational environment
  • Supported onboarding and integration of new employees
  • Provided guidance on operational procedures, safety standards and customer service practices
  • Monitored trainee performance and provided constructive feedback
  • Ensured compliance with company policies and aviation regulations
  • Demonstrated tasks and supervised practical execution in live airport operations
  • Promoted a safe, efficient and customer-focused work environment
  • Adapted training approach according to individual learning needs

TTAE

SPDH
LISBOA, PORTUGAL
07.1995 - Current
  • Experienced aviation professional with over 30 years in ground handling and passenger services. Currently working in Compliance Boarding Team, ensuring operational safety and regulatory compliance. Strong background in customer service, conflict management, and on-the-job training. Proven ability to work under pressure in dynamic airport environments

Planning & Resource Allocation

Groundforce / SPDH / TAP Air Portugal
LISBOA, PORTUGAL
06.2006 - 08.2008
  • Planning and allocation of human resources according to operational needs and flight schedules
  • Monitoring daily operations to ensure adequate staffing levels and service efficiency
  • Coordination with different airport teams to optimize workflow and minimize delays
  • Adjustment of resources in real-time to respond to operational changes and disruptions
  • Ensuring compliance with safety procedures and operational requirements
  • Supporting decision-making through operational awareness and prioritization of tasks
  • Contributing to efficient turnaround processes and on-time performance
  • Managing workload distribution to maintain service quality under pressure

Education

professional training - Team Management Training

SPEAKANDLEAD
LISBON
01-2026

Bachelor’s Degree - Aeronautical Management

ISEC LISBOA
LISBOA
01-2025

Skills

  • Customer Service
  • Conflict Management
  • Airport Operations
  • Boarding Procedures
  • Regulatory Compliance
  • Passenger Handling
  • Training & Coaching
  • Team Management
  • Operational Coordination
  • Problem Solving

Languages

Portuguese
First Language
English
Upper Intermediate
B2
Spanish
Intermediate
B1
French
Elementary
A2

Certification

  • Certified Trainer (CAP)

Volunteer

Volunteer – Makobo Organization (Solidarity Platform)


Mozambique  2018 – 2020

  • Taught Portuguese to children in vulnerable social contexts (ages 6–14)
  • Prepared and adapted educational materials according to literacy levels
  • Supported daily food distribution within community nutrition programmes
  • Collaborated with local teams in educational and social support activities
  • Developed strong communication and intercultural skills in a humanitarian environment

Timeline

compliance boarding team

SPDH /MENZIES
08.2025 - Current

Trainer / On-the-Job Trainer (OJT)

TAP/SPDH/GROUNDFORCE
11.2011 - Current

Planning & Resource Allocation

Groundforce / SPDH / TAP Air Portugal
06.2006 - 08.2008

TTAE

SPDH
07.1995 - Current

professional training - Team Management Training

SPEAKANDLEAD

Bachelor’s Degree - Aeronautical Management

ISEC LISBOA

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Patrícia Eleutério