Paula Cruz
Team Management, Medical Operations, Customer Service, Nursing. World Traveller.
Summary
Methodical healthcare professional, focused on continuous evaluation and optimization for changing healthcare needs.
Confident in managing technical and personnel resources.
Robust background encompassing problem resolution, business development and customer relations.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Medical Information Specialist
Janssen, through Alphanumeryc Systems
Work from Home, Portugal
01.2021 - Current
- Respond to inquiries via phone and email from healthcare professionals, consumers, and patients handling adverse events, product quality complaints, HCP and patient education
- Process safety and product quality information to help optimize the safety profile of target products
- Communicate effectively with health care providers and patients about medications and complex medical information
- Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product informations.
Clinic Operations Manager
miMed Clinics
Sintra, Portugal
03.2018 - 03.2019
- Team Manager of 30+ healthcare providers
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care, development of interdisciplinary care plans. and job efficiency.
- Spearheaded and implemented new projects to expand scope of engagement, to create increased revenue.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Nursing Coordinator
Viking Ocean Cruises
Shipboard Team
01.2015 - 06.2016
- Fleet's Nurse Coordinator, in addition to the operational management and startup of the fleet's onboard hospitals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Delivered expert case management, milieu management, medication administration and emergency intervention.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Senior Nurse (Emergency Room & Pre-Hospital Care)
Beatriz Ângelo Hospital
Great Area of Lisbon, Portugal
01.2012 - 01.2015
- Joined the Hospital startup Nursing team
- Implemented the necessary protocols for the hospital’s accreditation by the Joint Comission International
- Joined the initial Medical Emergency and Ressuscitation Vehicles crew, as an Advanced Life Support Nurse and driver.
- Provided direct patient care, stabilized patients and determined next course of action.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
Previous Work Experiences Upon Request
National and International experience
09.2001 - 01.2012
Education
Healthcare Management Program -
Católica Lisbon School of Business And Economics
Lisbon 10.2017 - 11.2018
International Coaching Certification -
Instituto De Coaching E Linguística
10.2011 - 01.2012
Trainer Certificate
NHK
Lisbon 11.2005 - 02.2006
Nursing Science
Lisbon Nursing School
Lisbon 01.1998 - 01.2002
Skills
Staff Management
Interpersonal Communication
Teamwork and Collaboration
Timeline
Medical Information Specialist
Janssen, through Alphanumeryc Systems
01.2021 - Current
Clinic Operations Manager
miMed Clinics
03.2018 - 03.2019
Healthcare Management Program -
Católica Lisbon School of Business And Economics
10.2017 - 11.2018
Nursing Coordinator
Viking Ocean Cruises
01.2015 - 06.2016
Senior Nurse (Emergency Room & Pre-Hospital Care)
Beatriz Ângelo Hospital
01.2012 - 01.2015
International Coaching Certification -
Instituto De Coaching E Linguística
10.2011 - 01.2012
Trainer Certificate
NHK
11.2005 - 02.2006
Previous Work Experiences Upon Request
National and International experience
09.2001 - 01.2012
Nursing Science
Lisbon Nursing School
01.1998 - 01.2002