Paulo Estimado

I currently serve as a Senior Windows Systems Administrator at BPCE Bank, part of a global 𝘁𝗲𝗮𝗺 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗼𝘃𝗲𝗿 40.500 servers, including 4.500 physical servers, with a Azure Cloud / VMware virtualization rate of 85%. We provide 24/7/365 critical IT support for operations in France and worldwide. My key responsibilities include:

𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴: Conducting daily system status checks with Zabbix and Grafana, ensuring proactive detection and resolution of issues.

𝗦𝗲𝗿𝘃𝗲𝗿 𝗹𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managing installation, reinstallation, and decommissioning of physical and virtual servers running Windows Server 2016, 2019, and 2022, leveraging hardware from Lenovo, HPE, IBM, Fujitsu, and Cisco UCS.

𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Implementing patches and security updates through tools like CyberArk, SCCM/MECM, and Qualys, while analyzing and mitigating vulnerabilities.

𝗢𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Creating and executing automations with PowerShell, SCCM/MECM, and Azure Automation, streamlining operations and increasing efficiency.

𝗖𝗵𝗮𝗻𝗴𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Planning and executing infrastructure changes following ITIL best practices and addressing new business requirements.

𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Developing and maintaining processes, manuals, and workflows on Confluence, ensuring team alignment and collaboration.

𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝘀𝘂𝗽𝗽𝗼𝗿𝘁: Operating in high-availability and disaster recovery environments using Active Directory, DFS, SQL Server Always On, and VMware vSphere.

With a results-driven approach, I contribute to the scalability, security, and efficiency of global infrastructure, aligning with the organization's strategic goals.

Cloud Cost Management (Azure): Achieved a 36% reduction in operational costs on Microsoft Azure through detailed usage analysis, termination of unused software and licenses, and capacity adjustments, ensuring greater financial efficiency for the organization and showcasing my expertise in Cloud Cost Management and Cloud Optimization.

Domain Migration: Supervised the migration of 530 domains to Aquinos' infrastructure, executed by Corporation Service Company (CSC). This process required meticulous planning and precise technical execution to ensure service continuity and data integrity.

System Migration and Integration: Led the work performed by Fujitsu Portugal and Kyndryl Portugal in migrating on-premises environments to the cloud, integrating operations across factories located in multiple countries, including Romania, Austria, Germany, Switzerland, Poland, the Netherlands, and Belgium, to create a 100% cloud infrastructure (Microsoft Azure).

Carve-out Project: Managed the migration of 2,500 users (OneDrive and Mailbox Exchange 365) from companies such as Sembella, Recticel, and Schlaraffia into Aquinos Bedding's network, encompassing the transfer of all used applications. This project was executed with precision and efficiency, ensuring seamless integration of operations with minimal impact on end-users.

IT Policies and Best Practices: Developed and implemented IT policies ensuring GDPR compliance and alignment with company objectives, reporting directly to the IT Director.

Risk Management and Security: Implemented controls to secure data integrity, confidentiality, and availability, minimizing risks and enhancing security using Microsoft Defender, Intune, and Apple Business Manager integrated with Azure.

Team Training and Development: Led training programs to upskill employees on Azure and Hoxhunt, promoting efficient technology adoption and improved cybersecurity awareness.

Factory Visits: Conducted visits to factories in Romania, Austria, Germany.

Cloud:
Administration and Troubleshooting in Cloud Computing Environments: Microsoft Azure / Microsoft Office 365.
Azure Active Directory Administration (Hybrid and Cloud Environments).
Exchange Server Administration (2016 / O365 / Azure).
Identity Management and Governance in Microsoft Azure / O365 .
Deployment, monitoring and management of Azure / O365 compute resources.

On-premise:
Windows Server Administration and Troubleshooting - (2008 R2 / 2012 R2 / 2016 / 2019 / 2022).
Administration of Virtualization Solutions: Hyper-V, VMware (ESXi / vCenter / vSphere), Nutanix.
Veeam Backup & Replication Backup Solution Administration.
IT Infrastructure Monitoring with tools: Zabbix, Datto RMM.
Server Installation and Maintenance: HPE (ProLiant Line) and Dell (PowerEdge Line).
Using the Remote Desktop Manager (RDM) for remote connection management tool.
Use of the Devolutions Server (DVLS) for management solution to credential and access.
Use of Storage and Backup Repositories: HPE (3PAR StoreServ/StoreOnce) / DELL (PowerVault / Dell EMC PowerStore).
Use of Tape Library (Backup Robots): Dell (Dell EMC ML and PowerVault Line) / Fujitsu (Eternus Line) / HPE (StoreEver MSL Line).

Administrative:
Creation of Technical Documentation and Procedures.
Elaboration of technical diagrams.
Responsible for managing maintenance contracts and service provision contracts in order to comply with previously established service level agreements (SLA).
Responsible for regularly carrying out technical visits to customers as previously established in the maintenance contracts.

Implementation of the Remote Medical Consultation Service on an emergency basis due to COVID19.
Microsoft Azure Administrator
Management of MailBox´s Microsoft Exchange Server and Fileshare.
Creation / Inactivation and Users in AD - Active Directory.
Creation / Inactivation and Parameterization of users and medical items in Glintt software.
Creation / Inactivation of Hostnames.
Creation / Alteration of E-mail Distribution List.
Changing Tapes and Backup Routines at HPE StoreEver MSL4048 Tape Libraries
Creation and elaboration of the project to deploy 2000 desktops for the future Hospital Lusíadas de Braga.
Creation and development of a professional training course for employees of the future Hospital Lusíadas Braga. I work as computer trainer for doctors and employees
administrative costs. I teach how to use internally ERP in hospital management and clinical process.
Responsible for monitoring installation of switches and optical fibers in the units of Hospital Lusíadas Braga.

Remote user support with the software: AnyDesk, TeamViewer and SCCM - Microsoft System Center Configuration Manager.
Support to users in the field (Field Support Technician).
Control and management of incidents with the software: Talisma Clit Service.
End user support on Windows 8.1 and 10 and macOS operating systems.
End user support in Office 2016 and Office 365.
End-user support for hospital software: Glintt Gestão Hospitalar e Logibérica.
End-user support in imaging software: Sectra UniView and GE Siemens Syngo Plaza.
End-user support for Attendsys Service System software.
Hardware Preventive and Corrective Maintenance.