Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Paulo Pais

Canedo

Summary

Experienced logistics professional with a strong background in eco-friendly driving, logistical problem solving, and vehicle safety inspections. Demonstrates exceptional time management, route planning, and customer communication skills. Adept at conflict resolution, team collaboration, and maintaining composure under pressure. Proven ability to handle complaints, keep accurate records, and perform basic vehicle diagnostics. Committed to transport safety and comfortable with night shifts. Known for punctuality, reliability, and the ability to drive in adverse conditions while adhering to road laws and transport regulations. Career goal: To leverage extensive skills in logistical coordination and long-distance deliveries to enhance operational efficiency within a dynamic organisation.

Well-travelled Driver with clean driving record and positive attitude. Bilingual and knowledgeable in finding best routes. Seeking new position with client in Portugal and Europe.

Dependable and motivated individual with highly relevant transferable skills in time management and route planning, coupled with strong communication and customer service abilities. Demonstrates keen ability to ensure timely deliveries and maintain vehicle safety standards. Dedicated to contributing to smooth logistics operations and customer satisfaction.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Dedicated Manager with 28 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

31
31
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work history

Driver

Indie Campers
Europe
04.2025 - 06.2025
  • Improved fuel efficiency by adopting eco-friendly driving habits.
  • Resolved logistical issues swiftly to ensure on-time deliveries.
  • Provided reliable service as a result of meticulous attention to detail.
  • Showcased strong ability to handle high pressure situations calmly during peak hours.
  • Performed daily vehicle inspections to ensure safety.
  • Maintained vehicle cleanliness for a professional appearance.
  • Kept accurate records of all deliveries made during the day.
  • Delivered goods safely by adhering to strict road safety rules.
  • Enhanced customer satisfaction with prompt and courteous delivery service.
  • Navigated through heavy traffic whilst maintaining composure.
  • Demonstrated professionalism when dealing with clients, fostered positive relationships.
  • Handled customer complaints professionally, resulted in improved client relations.
  • Adhered strictly to traffic laws, reduced risk of accidents.
  • Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
  • Followed route schedules, improved punctuality.
  • Communicated effectively with customers to confirm deliveries.
  • Managed time efficiently to meet all delivery deadlines.
  • Delivered customer orders within target timeframes.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Planned routes and schedules to achieve consistent service availability.
  • Avoided road congestion by taking alternative routes where possible.
  • Topped up oil and tyres to support vehicle safety and functionality.
  • Covered weekend shifts to optimise service levels.
  • Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
  • Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Washed and polished service vehicles to maintain professional appearance.
  • Accepted and received job information through digital app.

Fleet Sales Manager

McCarthy Toyota
Pretoria, South Africa
06.2018 - 02.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Automark Pre Owned Sales Manager Sales Manager

Imperial Toyota
Kempton Park, South Africa
11.2015 - 05.2018
  • Forged strategic partnerships with stakeholders for profitable outcomes.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Boosted gross margin percentages by initiating cost-saving measures.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Implemented training programmes, improving team performance levels.
  • Conducted detailed market analysis to identify new opportunities.
  • Improved bottom-line results with meticulous budget control.
  • Streamlined sales processes to enhance team productivity.
  • Pioneered the implementation of CRM systems for improved data management and customer relations.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Managed key accounts, resulting in consistent revenue generation.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Developed robust client relationships for improved business growth.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Managed team of 9 staff, driving performance with motivational strategies to exceed sales targets.
  • Developed marketing plans to support department strategies.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.

Sales Executive - New Vehicles

Imperial Toyota
Kempton Park
11.2014 - 10.2015
  • Crafted compelling pitches for securing high-value deals with clients.
  • Implemented robust CRM systems that improved tracking of sales activities and client interactions.
  • Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
  • Identified new business opportunities that enhanced growth potential of the company.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
  • Increased customer engagement by delivering high-quality product demonstrations.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Built rapport with new and existing customers to boost client retention.
  • Provided customers with price information and handled financial transactions.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Maintained quality assurance standards for all products and services.
  • Negotiated best-possible prices for maximised profit levels.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Demonstrated product features and functions to engage potential customers.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Devised pitches and presentations targeted to client needs for improved deal closing.

Sales Executive

Oranje Toyota Bloemfontein
Bloemfontein
01.2010 - 10.2014
  • Increased customer engagement by delivering high-quality product demonstrations.
  • Elevated brand awareness for significant market influence through strategic sales campaigns.
  • Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
  • Boosted sales revenue through aggressive and targeted marketing strategies.
  • Implemented robust CRM systems that improved tracking of sales activities and client interactions.
  • Identified new business opportunities that enhanced growth potential of the company.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
  • Established strong relationships with key industry players to expand business reach.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Generated new leads and opportunities to maximise revenue.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Unearthed new target markets, prospective clients and key sector decision-makers.
  • Articulated product features and specifications in customer-centric language based on their priorities.
  • Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
  • Built rapport with new and existing customers to boost client retention.
  • Provided customers with price information and handled financial transactions.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Increased current product and service sales through knowledgeable customer advice.
  • Demonstrated product features and functions to engage potential customers.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Negotiated best-possible prices for maximised profit levels.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Handled high-volume telesales enquiries within call-time targets.
  • Devised pitches and presentations targeted to client needs for improved deal closing.

Automark Pre Owned Sales Manager

Vaal Toyota Vereeniging
Vereeniging
10.2007 - 12.2009
  • Led high-performance sales teams, ensuring achievement of targets.
  • Forged strategic partnerships with stakeholders for profitable outcomes.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Managed key accounts, resulting in consistent revenue generation.
  • Pioneered the implementation of CRM systems for improved data management and customer relations.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Enhanced market penetration with effective territory management.
  • Developed robust client relationships for improved business growth.
  • Devised successful sales pitches for significant conversion rates.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Implemented training programmes, improving team performance levels.
  • Improved bottom-line results with meticulous budget control.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Conducted detailed market analysis to identify new opportunities.
  • Boosted gross margin percentages by initiating cost-saving measures.
  • Streamlined sales processes to enhance team productivity.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Managed team of 15 staff, driving performance with motivational strategies to exceed sales targets.
  • Developed marketing plans to support department strategies.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.

Automark Pre Owned Sales Manager

NTT Toyota White River
White River
03.2000 - 07.2007
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Coordinated promotional campaigns to boost brand visibility.
  • Developed robust client relationships for improved business growth.
  • Managed key accounts, resulting in consistent revenue generation.
  • Implemented training programmes, improving team performance levels.
  • Improved bottom-line results with meticulous budget control.
  • Forged strategic partnerships with stakeholders for profitable outcomes.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Devised successful sales pitches for significant conversion rates.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Pioneered the implementation of CRM systems for improved data management and customer relations.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Streamlined sales processes to enhance team productivity.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Boosted gross margin percentages by initiating cost-saving measures.
  • Conducted detailed market analysis to identify new opportunities.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Managed team of 9 staff, driving performance with motivational strategies to exceed sales targets.
  • Developed marketing plans to support department strategies.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Used multi-source data to determine sales and delivery terms for products and services.

Sales Executive

Match Motors
Nelspruit
04.1998 - 02.2000
  • Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
  • Implemented robust CRM systems that improved tracking of sales activities and client interactions.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.

Shop Manager

Mazel Stores
Welkom
01.1994 - 02.1998
  • Boosted overall sales performance through the implementation of effective merchandising strategies.
  • Monitored market trends closely for competitive advantage in pricing strategies,.
  • Negotiated with suppliers for better prices, leading to improved profit margins.
  • Delivered excellent customer experiences with personalised service approach.
  • Assisted customers in making informed buying decisions through expert advice on products,.
  • Handled employee grievances promptly and fairly, maintaining morale within the workforce.
  • Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
  • Managed store inventory to ensure adequate stock levels at all times.
  • Ensured cleanliness of shop premises, presenting a professional image to customers.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Streamlined operations by introducing more efficient working practices and procedures.
  • Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Researched and applied proven marketing techniques to drive sales.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Followed industry trends and set pricing strategies to maximise business returns.

Education

Diploma of Higher Education - Accounting

Welkom College
Welkom
01.1994 - 12.1996

Certificate of Higher Education -

Welkom High School
Welkom
01.1978 - 12.1991

Skills

  • Eco-friendly driving
  • Logistical problem solving
  • Vehicle safety inspections
  • Time management
  • Route planning
  • Customer communication
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Flexibility
  • Attention to detail
  • Composure under pressure
  • Relationship building
  • Complaint handling
  • Record keeping
  • Stress handling
  • Basic vehicle diagnostics
  • Transport safety understanding
  • Comfortable with night shifts
  • Punctuality and reliability
  • Drive in adverse conditions
  • Understanding of road laws
  • Knowledge of transport regulations
  • Adaptability to weather changes
  • Knowledge of roadside assistance
  • Vehicle exterior cleaning
  • Fuel-efficient driving
  • Safety protocols
  • Map reading
  • Mechanically inclined
  • Logistical coordination
  • Long-distance deliveries
  • Journey and route planning
  • GPS operation
  • Defensive driving
  • Night deliveries
  • Communication proficiency
  • Mobile apps navigation

Languages

English
Native
Portuguese
Intermediate

Affiliations

  • Cycling, Camping and Hiking

Certification

Unisa Sales and Marketing Diploma

National Credit Act Financial

Toyota Product Knowledge

Management course through Toyota Academy

Code B Licence - awaiting for IMT to transfer my heavy duty licence to European Standards

References

References available upon request.

Timeline

Driver

Indie Campers
04.2025 - 06.2025

Fleet Sales Manager

McCarthy Toyota
06.2018 - 02.2025

Automark Pre Owned Sales Manager Sales Manager

Imperial Toyota
11.2015 - 05.2018

Sales Executive - New Vehicles

Imperial Toyota
11.2014 - 10.2015

Sales Executive

Oranje Toyota Bloemfontein
01.2010 - 10.2014

Automark Pre Owned Sales Manager

Vaal Toyota Vereeniging
10.2007 - 12.2009

Automark Pre Owned Sales Manager

NTT Toyota White River
03.2000 - 07.2007

Sales Executive

Match Motors
04.1998 - 02.2000

Shop Manager

Mazel Stores
01.1994 - 02.1998

Diploma of Higher Education - Accounting

Welkom College
01.1994 - 12.1996

Certificate of Higher Education -

Welkom High School
01.1978 - 12.1991

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Paulo Pais