Paulo Ribeiro
Albarraque
Summary
Data Center Professional with 20 years of accumulated experience in several roles, having started this fabulous journey as a Data Center Technician, having gone through other roles from Project Management, Sales Engineer, Account Manager, Security Manager, and, for the last 9 years, as the Data Center Operations Manager.
With Equinix expanding in Portugal and the construction of the second data center in Prior Velho, I have been engaged and contributed to the design and construction team for the solutions adopted in this new critical facility.
Successfully managed complex projects and led cross-functional teams to deliver high-quality solutions on time and within budget. Currently managing Datacenter operations in the number one global Data Center services provider, ensuring industry-leading service levels and customer satisfaction.
Currently seeking opportunities that allow me to move to a new challenge that brings the opportunity to grow professionally, face new challenges, and, at the same time, have my accumulated experience in this sector recognized.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Data Center Operations Manager
Equinix Portugal
Prior Velho
10.2017 - Current
- Oversaw daily operations of data center, achieving optimal performance and adherence to service level agreements.
- Developed and maintained operational processes to ensure reliability, availability, and scalability of services.
- Led a team of 24 direct reports, promoting a culture of collaboration and continuous improvement.
- Designed disaster recovery plans to guide response during emergency situations.
- Conducted regular audits to ensure compliance with security policies.
- Monitored system performance, identifying issues and implementing corrective actions as necessary.
- Resolved user-reported incidents promptly to maintain high levels of customer satisfaction.
- Facilitated stakeholder meetings to provide operational status updates.
Project Manager
Telvent - Schneider Electric - Itconic Portugal
Prior Velho
12.2010 - 10.2017
- Led the planning and execution of IT and telecommunications infrastructure projects of several local and global Telecommunications Operators and IT Service Providers, ensuring alignment with client requirements and organizational goals.
- Manage project budgets, timelines, and resources, achieving a +95% on-time delivery rate across all projects.
- Collaborate with cross-functional teams to develop project scopes, objectives, and deliverables, ensuring stakeholder satisfaction.
- Implement best practices in project management methodologies, resulting in improved efficiency and reduced project risks.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Developed and maintained project plans, timelines, and budgets.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Facilitated resolution of conflicts between team members when necessary.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Managed multiple projects with competing deadlines simultaneously.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Sales Account Manager
Telvent - Schneider Electric - Itconic Portugal
Prior Velho
12.2010 - 10.2017
- Managed key accounts including Google, AT&T, Vodafone, and T-Systems, driving revenue growth and fostering long-term relationships.
- Developed and executed strategic sales plans to penetrate the Iberian market, achieving a 30% increase in sales within the first year.
- Conducted market analysis to identify new business opportunities and competitive positioning, enhancing the company’s market share.
- Generated reports on monthly performance metrics such as number of prospects contacted, closed deals.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
- Ensured compliance with company policies, procedures.
- Managed accounts to ensure customer satisfaction and account retention.
- Coordinated with other departments regarding order status updates and delivery schedules.
- Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
- Built strong relationships with clients by providing exceptional customer service.
- Delivered exceptional account service to strengthen customer loyalty.
- Determined cost and pricing of proposals and bids.
Project Sales Engineer
Telvent Portugal
Prior Velho
12.2010 - 10.2017
- Performed cost analysis for proposed projects to assess profitability potential.
- Provided technical support by troubleshooting issues related to product installation and usage.
- Negotiated contracts with clients ensuring that all terms were met satisfactorily.
- Prepared detailed reports on customer feedback and project progress.
- Monitored competitor activities in order to remain competitive in the marketplace.
- Evaluated client requirements for custom orders and provided appropriate solutions.
- Resolved customer complaints regarding product quality or service delivery in a timely manner.
- Established relationships with key stakeholders to ensure successful project implementation.
- Maintained accurate records of customer interactions utilizing CRM software solutions.
- Ensured compliance with applicable regulations when negotiating contracts.
- Participated in trade shows and events to promote company's products and services.
- Conducted site visits to assess customer needs and recommend appropriate solutions.
- Prepared and delivered responses to RFPs (Requests for Proposal), ensuring technical accuracy and competitive positioning.
Data Center Operations Technician
Telvent Portugal
Prior Velho
10.2006 - 12.2010
- Identified potential problems with data center infrastructure before they become service impacting incidents.
- Responded quickly to customer inquiries concerning their services hosted in the data center facility.
- Diagnosed root cause of problems identified through incident reports or user feedback.
- Provided technical support during emergency situations such as outages or natural disasters.
- Troubleshot hardware and software issues related to the data center operations.
- Ensured compliance with applicable regulations regarding physical access control and environmental safety.
- Contributed to continuous improvement efforts by suggesting process improvements or identifying opportunities for automation.
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor's Degree in Information Systems Technology - Information And Communication Technology
Universidade Atlântica
Barcarena, Portugal12-2016
Skills
- Data Center Operations Management
- Project Management
- Program Management
- IT and Telecommunications Infrastructure
- Sales Account Management
- Stakeholder Engagement
- Budget Management
- Risk Assessment and Mitigation
- Team Leadership
- Strategic Planning
- Agile and Waterfall Methodologies
- ITIL
Certification
- Certified Associate in Project Management (CAPM), [exp.2016]
- ITIL® 2011 Foundation Certificate in IT Service Management, [2014]
- Certified ScrumMaster (CSM), [exp.2016]
- Data Center Dynamics DCD - Cooling Professional
- Data Center Dynamics DCD - Business Continuity Management
- Data Center Dynamics DCD - Data Center Design Awareness
- Data Center Dynamics DCD - Data Center Health and Safety
- Data Center Dynamics DCD - DCS | Critical Operations Credential
- Data Center Dynamics DCD - DCS | Design Engineering Credential
- Data Center Dynamics DCD - Energy & Sustainability
- Data Center Dynamics DCD - Operations Professional
- Data Center Dynamics DCD - Power Professional
- Data Center Dynamics DCD - FMCI Foundations of Mission Critical Infrastructure
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
German
Beginner
A1
Timeline
Data Center Operations Manager
Equinix Portugal
10.2017 - Current
Project Manager
Telvent - Schneider Electric - Itconic Portugal
12.2010 - 10.2017
Sales Account Manager
Telvent - Schneider Electric - Itconic Portugal
12.2010 - 10.2017
Project Sales Engineer
Telvent Portugal
12.2010 - 10.2017
Data Center Operations Technician
Telvent Portugal
10.2006 - 12.2010
Bachelor's Degree in Information Systems Technology - Information And Communication Technology
Universidade Atlântica
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