Paulo Roque da Costa
Ponte de Lima
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
25
25
years of professional experience
Work History
R&D VP - Automated Assurance
Infovista
Aveiro
2023.09 - Current
- As the R&D VP for Infovista's automated assurance Ativa product, I'm responsible for an engineering team of 120 FTE's, distributed across six countries.
- My responsibilities included the direct supervision / mentoring of R&D directors / managers / architects, budget oversight, stakeholder management, strategic planning and recruitment.
- I ensured the delivery of innovative, high-quality solutions in line with product management strategies and industry trends.
- By cultivating a collaborative and efficient environment, I significantly enhanced the product's performance, scalability, reliability and TCO while always delivering on time and with high quality.
- I'm also responsible for Infovista Agentic Framework, Infovista Cloud Platform and more recently Hammer Cloud Platform, an active testing platform for voice and real-time service assurance
R&D Director - NLA Cloud Platform
Infovista
Ponte de Lima
2021.10 - 2023.08
- In my role as R&D Director for Infovista's Network Lifecycle Automation Cloud Platform, I ramped up a team of up to 60 software engineers, which created a comprehensive cloud-native platform used by all Infovista products.
- This platform encompassed Infrastructure as a Service (IaaS), Container as a Service (CaaS), Platform as a Service (PaaS), and an applications layer with common assets.
- I played a pivotal role in defining the platform's architecture ensuring it was robust, scalable, extensible and capable of meeting our clients' diverse needs.
- My leadership and strategic vision were instrumental in the successful development and deployment of this platform, demonstrating my ability to manage large teams and complex technological projects in a highly dynamic environment.
Chief Architect
Nokia Solutions & Networks
Aveiro
2012.06 - 2021.09
- As the Chief Architect for several Nokia assurance products, I led architecture teams to develop high-performance solutions in alignment with Nokia's reference architectures.
- In recognition of my significant technical contributions, I was also awarded the Distinguished Member of Technical Staff (DMTS) by Bell Labs.
- This prestigious award highlights my technical expertise, commitment to innovation and ability to drive impactful technological advancements.
Innovation Lead
Nokia Solutions & Networks
Aveiro
2014.05 - 2021.05
- I liaised between Nokia and Aveiro University's telecommunications institute, coordinating MSc graduates.
- I led a 3-year EU-funded 5G research project (5G MOBIX) with Nokia Bell labs.
- I was the lead architect for another 3-year EU-funded project (5G Mobilizer), where Nokia provided a 5G enabled slice management solution integrated with partner-specific CNF/VNF's.
Performance Manager Chief Architect
Nokia Solutions & Networks
Aveiro
2012.05 - 2019.05
- I led the evolution to cloud-native NPM, steering a team of architects and technical experts to adapt virtualized NPM to cloud-native NPM using the Kubernetes platform.
- I was the lead architect and designer for NPM's BigData solution, based on the Cloudera platform.
- I led and directly troubleshot complex performance issues in the field, working with DBAs and other internal/external specialists to minimize service interruption and degradation while also managing customer communication and expectations.
NetAct PM Chief Architect
Nokia Solutions & Networks
Aveiro
2013.05 - 2015.04
- I was the lead designer for the NetAct Performance Management solution, reusing NPM software to build a virtualized slimmed-down version, capable of supporting NetAct's non-functional requirements related to dimensioning, performance, security, availability, monitoring, etc.
- I was the lead designer for the Fast Pass PM solution, helping to define the pillars of zero-touch network integrations.
Product Architect
Nokia Solutions & Networks
Aveiro
2008.05 - 2012.05
- As a Product Architect, I was responsible for NetAct Global Reporter, NetAct Global Cluster, and NetAct Reporting Suites product architecture.
- In this role I was instrumental in the transfer of the GR product from NSN Germany to NSN Portugal, collaborating with global development teams, providing technical guidance and general mentorship.
- My role included leading the analysis and design of GR features, as driven by Product Management.
- During that period I also job rotated with professional services teams, working as a Solution Architect for several assurance customization projects.
- I provided pre-sales support for important assurance projects and worked directly with end customers in several critical initiatives.
- I produced architecture requirements, descriptions, design, and interface specifications, and supported R&D teams in all technical activities, including development, testing, performance, and documentation.
- I led complex customer escalations, coordinating across R&D, technical support, and services teams.
- Additionally, I provided direct support for the T-PIM solution, leading studies and PoCs to optimize the TMO-US customized Global Reporter solution.
Project Leader and Architect
Nokia Solutions & Networks
Aveiro
2007.05 - 2008.04
- In my role as Project Leader and Architect for NetAct Reporting Suites, I was responsible for delivering NetAct Reporting Suites, a set of technology specific content packages composed of KPIs and reports used by operators to monitor the health of their 2G/3G/Core network.
- The solution was based on J2EE-based reporting framework and content suite, which was initially built in NSN Denmark and then transferred to Portugal under my leadership, where I've successfully ramped up a local team of 20 engineers that further developed and maintained the solution.
- My active involvement spanned across various facets of the project, including team building, knowledge enhancement, support for product lifecycle activities and coordination with internal stakeholders such as the NetAct program.
- As an architect, I played a pivotal role in formulating requirements, designing and defining interface specifications.
- My support extended to addressing the technical queries of over 200 customers worldwide and resolving complex field problems.
Software Developer / Telecom Analyst
Siemens S.A.
Porto
2005.08 - 2007.04
- In this position, I played a key role in the development and upkeep of the ETL system supporting the SPOTS Performance Monitoring application.
- This included developing C/C++/Java based technology plugins to collect, parse, transform, filter and forward PM files content.
- Additionally, my responsibilities extended to translating Performance Monitoring (PM) specifications from diverse Network Elements and Element Managers into the SPOTS data model.
- This involved meticulous attention to detail and a comprehensive understanding of telecom mobile, core and transport domains.
- I also defined and implemented telecom Key Performance Indicators (KPIs) and PM reports for specific network domains, contributing to the refinement and expansion of SPOTS' capabilities in providing further insights for network visibility.
Software Developer
Quatro, SI
2001.02 - 2005.07
- I contributed to the development, maintenance and support of a custom J2EE e-ticketing solution for one of Portugal's major media companies.
- In parallel, I took the lead designer and single developer position for a J2SE Human Resources Self-Service application that interfaced with AS/400 based ERP, used in several of Quatro customers.
- This role involved meeting customers on regular basis to define requirements, deploy solutions or maintain them.
- During one year, I also worked with Enabler / Sonae in outsourcing mode and contributed to the development of the 'Nisa's Today' J2EE-based Order Capture System.
Education
Industrial Electronics Engineering -
Universidade do Minho
Skills
- R&D Management
- Architecture Management
- Innovation Management
- Enterprise architecture
- Software architectures
- Network domain knowledge (Core, Transport, Access, 2G/3G/4G/5G, IMS, VoIP, network slicing)
- OSS (PM/FM/CM)
- Network and service assurance
- Automated Assurance
- AI/ML
- GenAI, agentic frameworks
- EBPF
- Cloud native platforms
- K8s
- Helm
- Prometheus
- Keycloak
- BigData technologies
- Hadoop
- M/R
- HDFS
- Kafka
- Hive
- Spark
- Impala
- Java
- C/C
- SQL
- UML
- Perl
- Shell
- Web services technologies
- Physical infrastructure
- Virtual infrastructure
- Servers
- Network
- Storage
- VMWare
- Openstack
- Operating systems
- Databases
- Software development process
- Waterfall methodologies
- Agile methodologies
- Software scalability
- Performance optimization
Additional information
Effective communicator: Bridging cultural gaps for seamless collaboration., Prioritizing solutions over obstacles., Applying strategic design principles to R&D management.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/paulo-roque-costa/
Custom Section
R&D Management, Innovation Management, Architecture Management, Enterprise architecture, Software architectures, Architectures 2G, 3G, 4G, 5G, AI/ML, GenAI, automated assurance, Network visibility (probes), OSS (PM/FM/CM), eBPF
Timeline
R&D VP - Automated Assurance
Infovista
2023.09 - Current
R&D Director - NLA Cloud Platform
Infovista
2021.10 - 2023.08
Innovation Lead
Nokia Solutions & Networks
2014.05 - 2021.05
NetAct PM Chief Architect
Nokia Solutions & Networks
2013.05 - 2015.04
Chief Architect
Nokia Solutions & Networks
2012.06 - 2021.09
Performance Manager Chief Architect
Nokia Solutions & Networks
2012.05 - 2019.05
Product Architect
Nokia Solutions & Networks
2008.05 - 2012.05
Project Leader and Architect
Nokia Solutions & Networks
2007.05 - 2008.04
Software Developer / Telecom Analyst
Siemens S.A.
2005.08 - 2007.04
Software Developer
Quatro, SI
2001.02 - 2005.07
Industrial Electronics Engineering -
Universidade do Minho