Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Pedro Costa

Pedro Costa

Quality Assurance
Barcelos

Summary

Results-driven Quality Assurance Engineer with a proven track record at Accenture, specializing in automated testing and API testing. Enhanced software quality through comprehensive test plan development and effective collaboration with cross-functional teams. Known for strong problem-solving skills and a commitment to continuous improvement, collaborative efforts and achieving high standards in fast-paced environments ensuring timely delivery of high-quality products.

Overview

10
10
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Quality Assurance Engineer

Accenture
01.2023 - Current
  • Optimized test cases to maximize success of manual software testing.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
  • Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
  • Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
  • Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
  • Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
  • Improved software quality by designing and executing comprehensive test plans for automation testing.

Quality Assurance Engineer

Growin
11.2021 - 01.2023
  • Reduced defect rates by designing and executing comprehensive test plans and test cases.
  • Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
  • Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
  • Produced and maintained technical documentation for project reference.
  • Collaborated with cross-functional teams to identify and resolve quality issues early in development cycle.
  • Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
  • Coordinated regression test automation activities across supported applications.
  • Provided valuable feedback on software usability during design reviews, contributing to improved user experience.

Tester

NIUP Technologies
11.2020 - 11.2021
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Enhanced user experience by conducting usability testing and providing recommendations for improvements.

Database Administrator

Preference
04.2018 - 11.2020
  • Streamlined backup and recovery processes, enhancing overall system stability and availability.
  • Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
  • Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
  • Built databases and table structures for web applications.
  • Created and updated database designs and data models.
  • Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.

Help Desk Support Specialist

Preference
10.2015 - 04.2018
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Streamlined help desk operations for increased efficiency and improved response times.
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
  • Collaborated with IT team members to develop comprehensive solutions for complex problems.
  • Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
  • Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
  • Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
  • Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
  • Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
  • Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
  • Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.

Education

Associate of Applied Science - Tecnologia Da Informação/Sistemas Da Informação

IEFP - Centro De Emprego E Formação Profissional
Braga
04.2001 -

Skills

API testing experience

Test plan development

Automated testing

Database testing

Manual testing aptitude

Usability testing

System debugging

Test script writing

Agile methodology

Software testing expertise

Continuous integration

QA reporting

Software

Postman

Selenium

Zephyr

Microsoft Azure Devops

JIRA

Cucumber

IntelliJ IDEA

PostgreSQL

Oracle DB

Confluence

Certification

Cloud Digital Leader

Timeline

AWS Certified Cloud Practitioner

07-2024

Cloud Digital Leader

06-2024

Quality Assurance Engineer

Accenture
01.2023 - Current

Quality Assurance Engineer

Growin
11.2021 - 01.2023

Tester

NIUP Technologies
11.2020 - 11.2021

Database Administrator

Preference
04.2018 - 11.2020

Help Desk Support Specialist

Preference
10.2015 - 04.2018

Associate of Applied Science - Tecnologia Da Informação/Sistemas Da Informação

IEFP - Centro De Emprego E Formação Profissional
04.2001 -

Similar Profiles

CREATE PROFILE
Pedro CostaQuality Assurance