Pedro Gomes
Lisbon
Summary
Adept at enhancing dining experiences, I excelled in a fast-paced environment at Hilton Double Tree, ensuring high order accuracy and customer satisfaction. My ability to maintain cleanliness and manage dining area operations, coupled with strong customer relations skills, consistently contributed to seamless service and positive guest feedback.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Waiter
Hilton Double Tree
10.2018 - 09.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Communicated with kitchen staff to enable accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Restaurant Waiter
VIP Executive Art’s Hotel
07.2017 - 06.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
Escola Secundária Forte Da Casa
Forte Da Casa 10.2014 - 07.2017
Skills
Order Accuracy
Dining area maintenance
Table Setting
Professional Appearance
Cleanliness
Order Taking
Customer/Client relations
Timeline
Waiter
Hilton Double Tree
10.2018 - 09.2024
Restaurant Waiter
VIP Executive Art’s Hotel
07.2017 - 06.2018
High School Diploma -
Escola Secundária Forte Da Casa
10.2014 - 07.2017