Pedro Gregório
Santa Cruz Da Graciosa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner, Manager, Technician
GRWONLINE-REFILL, S.U., Lda.
03.2012 - 10.2023
- Printer toner and ink cartdrige recycling
- Server and PCs, assembly, maintenance and repair
- OS installation, management and troubleshooting
- Network installation and troubleshooting.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
Office Admnistrative
Social Security
02.2011 - 12.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Investigated people assets to recover social security debts.
- Managed and executed, executive debt processes, to assist the Government in tax recovery.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Earned a 1st place in an innovation contest at the Social Security IT institute.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Weather Observer
Portugal Weather Institute, IP
12.2009 - 12.2010
- Measured factors such as air pressure, temperature and humidity.
- Emitted METAR reports to assist civil aviation at Flores Airport
- Recorded and analyzed data from worldwide weather stations, satellites, radars and remote sensors.
- Interpreted observations from upper atmosphere, land and sea to assess potential storm impacts and precipitation.
- Employed mathematical and physical formulas to help make short-range weather predictions.
- Collected and updated meteorological information and data to develop weather forecasts and report current weather conditions - SYNOPS.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
IT Technician, HelpDesk, Sales
Ilha Branca, Lda
08.2008 - 09.2009
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Technician and Helpdesk Team Member
OneSource, Lda
04.2004 - 11.2008
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Server and PCs, assembly, maintenance and repair
- OS installation, management and troubleshooting
- Network installation and troubleshooting
- HelpDesk
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
Tech Support Team Member for the Institute.
Pedro Nunes Institute
03.2002 - 10.2004
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Server and PCs, assembly, maintenance and repair
- OS installation, management and troubleshooting
- Network installation and troubleshooting.
- Personalized solutions for start-up companies, regarding software development and hardware.
Owner, Manager and Technician
GRWONLINE – IT Solutions, Graciosa Island-Portugal
02.2001 - 08.2002
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
IT Technician at Jerónimo Martins Group
Tecnidata – Compaq Integration Partner
01.1999 - 12.2000
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Technician; Sales; New Tech Advisor
Atlanticomp – IT Systems, Lisbon-Portugal
02.1996 - 05.1998
- Maintained office PCs, networks and mobile devices.
- Set up PCs.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
Education
No Degree - Computer Engineering Technology
ISEC – Coimbra Superior Institute of Engineering
Coimbra - PortugalHigh School Diploma -
Padre Gerónimo Emiliano De Andrade School
Terceira Island - Portugal10.1992
Skills
- Regulatory Compliance
- Business Management
- Labor Relations
- Customer Relations
- Cost Reduction
- Employee Development
- Team Oversight
- Client Service
Certification
IT Technician Level IV
Hobbies
Road Cycling
Hunting
Fishing
Languages
Portuguese
Native language
English
Advanced
C1
French
Elementary
A2
Spanish
Elementary
A2
Timeline
Owner, Manager, Technician
GRWONLINE-REFILL, S.U., Lda.
03.2012 - 10.2023
Office Admnistrative
Social Security
02.2011 - 12.2021
Weather Observer
Portugal Weather Institute, IP
12.2009 - 12.2010
IT Technician, HelpDesk, Sales
Ilha Branca, Lda
08.2008 - 09.2009
IT Technician and Helpdesk Team Member
OneSource, Lda
04.2004 - 11.2008
Tech Support Team Member for the Institute.
Pedro Nunes Institute
03.2002 - 10.2004
Owner, Manager and Technician
GRWONLINE – IT Solutions, Graciosa Island-Portugal
02.2001 - 08.2002
IT Technician at Jerónimo Martins Group
Tecnidata – Compaq Integration Partner
01.1999 - 12.2000
IT Technician; Sales; New Tech Advisor
Atlanticomp – IT Systems, Lisbon-Portugal
02.1996 - 05.1998
No Degree - Computer Engineering Technology
ISEC – Coimbra Superior Institute of Engineering
High School Diploma -
Padre Gerónimo Emiliano De Andrade School
IT Technician Level IV
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