Pedro Almeida
Lisbon
Summary
Proven track record in optimizing processes and fostering positive customer relationships. Knowledgeable Community Assistant with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors. Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems.
Overview
4
4
years of professional experience
Work History
Logistics Manager
M.S. Silver
01.2024 - 03.2024
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Reservation Agent
Hostz
06.2023 - 11.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
Community Assistant
Empathy Talent
02.2022 - 05.2023
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
- Monitored common spaces for cleanliness and safety compliance while promptly addressing any issues that arose.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
- Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment.
- Promoted a positive living environment for residents through effective communication and conflict resolution.
- Led tours to highlight property features to prospective tenants and answer questions.
Customer Service Representative
Teleperformance
05.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Marketing And Advertising
IADE UNIVERSITY
Lisbon06.2017
High School Diploma -
Liceu Secundário De São João Do Estoril
Cascais06.2007
Skills
- Emotional awareness
- Program Planning
- Documentation Management
- Problem-Solving
- Patience and composure
- Customer Engagement
- Reservations assistance
- Email Etiquette
- Upselling strategies
- Issue Resolution
- Travel knowledge
- Marketing Strategies
Sports, Reading
I like to surf, go to the gym, practice 5-a-side football, play padel tennis and basketball.
I love to read books that make me travel towards other places.
Languages
Portuguese
Native language
English
Proficient
C2
Timeline
Logistics Manager
M.S. Silver
01.2024 - 03.2024
Reservation Agent
Hostz
06.2023 - 11.2023
Community Assistant
Empathy Talent
02.2022 - 05.2023
Customer Service Representative
Teleperformance
05.2020 - 02.2022
Bachelor of Science - Marketing And Advertising
IADE UNIVERSITY
High School Diploma -
Liceu Secundário De São João Do Estoril
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