Pedro Miguel Nunes de Azevedo
Front Office Assistant Manager
Lisboa
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Front office assistant manager
Epic Sana Lisboa Hotel
06.2024 - Current
- Lead and supervise all reception staff
- Assisting the Head of Reception in the execution of his tasks and replace him when necessary
- Ensuring the well-being of both staff and customers
- Handling complaints
- Duttys
Shift Leader
Epic Sana Lisboa Hotel
05.2021 - 06.2024
- Lead and supervise all reception staff
- Assisting the Head of Reception in the execution of his tasks and replace him when necessary
- Ensuring the well-being of both staff and customers
- Handling complaints
Night Auditor
Epic Sana Lisboa Hotel
10.2013 - 05.2021
- Checking in and out clients
- Checking and invoicing client and agency accounts
- Making reservations
- Checking and updating market codes
- Ensuring the satisfaction of all guests
- Supervising and guiding other night shift colleagues
- Checking the closing of F&B accounts
- Night audit
- Sending daily reports
- Ensuring the safety and well-being of all guests and other colleagues, whether on reception or elsewhere
- Performing Duty Manager duties, ensuring that everything is in order both inside and outside the hotel
- Loading the SEF daily
Night Auditor
Hotel Quinta Da Marinha
02.2013 - 09.2013
- Assisting the head of reception in the execution of his tasks and replace him when necessary
- Ensuring the satisfaction of all guests
- Supervising, guiding and collaborating with baggage handlers
- Invoicing Clients/Companies and Agencies
- Checking the closing of the F&B day
- Night audit
- Sending reports
- Ensuring the safety and well-being of all guests during the night
Welcome Desk Attendant
Hotel Quinta Da Marinha
05.2011 - 01.2013
- Responsible for transporting and accommodating guests as they enter and leave the resort
- Delivering messages and parcels to guests' rooms
- Responsible for checking the cleanliness and tidiness of the Lobby and luggage room
Health Care Assistant and Transporter
ESB
11.2008 - 01.2011
- Transportation of patients from their homes to hospitals / clinics or health centers
- Accommodate and ensure their safety and wellbeing during their travels
Customer Service Cashier
CTT
06.2007 - 09.2007
- National and international sending and receiving letters and parcels
- Payment of pensions
- Customer service
Education
High School Diploma -
High School Jaime Moniz
Funchal, Portugal 05.2004 - 06.2007
Skills
Reception duties
Problem-solving skills
Time management
Mail handling
Cash handling
Document control
Billing and invoicing
File organization
Listening skills
Scheduling and calendar management
Document management
Basic accounting
Personal Information
- Date of Birth: 02/06/89
- Nationality: Portuguese
Social And Communication Skills
- Lead and supervise all reception staff,
- Assist the Head of Reception in the execution of his tasks and replace him when necessary
- Ensure the well-being of both staff and customers
- Complaints management
- Lead and supervise all reception staff
- Assist the Duttys, Shift leader / shift manager
Timeline
Front office assistant manager
Epic Sana Lisboa Hotel
06.2024 - Current
Shift Leader
Epic Sana Lisboa Hotel
05.2021 - 06.2024
Night Auditor
Epic Sana Lisboa Hotel
10.2013 - 05.2021
Night Auditor
Hotel Quinta Da Marinha
02.2013 - 09.2013
Welcome Desk Attendant
Hotel Quinta Da Marinha
05.2011 - 01.2013
Health Care Assistant and Transporter
ESB
11.2008 - 01.2011
Customer Service Cashier
CTT
06.2007 - 09.2007
High School Diploma -
High School Jaime Moniz
05.2004 - 06.2007
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