Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Pedro Rocha

Quality Assurance Tester / Business System Analyst
Lisbon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience
30
30
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Quality Assurance Tester

Generali - Insurance S.A
Lisbon
12.2021 - Current
  • Designed easy-to-understand testing protocols for distribution to untrained personnel, incorporating corporate standards and regulatory guidelines.
  • Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
  • Trained testing personnel in prescribed functional, regression and user-Scenario testing protocols, verifying correct application of related policies and guidelines.
  • Researched and applied new products and methodologies for integration into manual quality assurance testing.
  • Recorded and organized test data for report generation and analysis.
  • Reported problems and concerns to management.
  • Conducted investigations into questionable test results.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.

Business Systems Analyst

Generali - Insurance Company S.A.
Lisbon
08.2017 - 12.2021
  • Organized system operating procedures to strengthen controls.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Coordinated data migration and consolidation efforts.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Trained business personnel in use of systems.
  • Gathered, reviewed and reported on findings.
  • Analysis, Design and Development of the Online platform for
    partners (Agents,experts, auditors) and customers. Designing,
    and updating new applications.
  • Development of internal/external reports of statistical analysis
    through reading directly to databases or by invoking programs.
    a. Analysis of functional documentation;
    b. Database mapping;
    c. Requirements identification;
    d. Identification and design of test cases;
    e. Execution of manual tests;
    f. Error management

Information Technology Help Desk Technician

Generali - Insurance Company S.A.
Lisbon
12.2006 - 08.2017
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided basic end-user troubleshooting and desktop support.

Auto Underwriting Specialist

Generali - Insurance Company S.A.
Lisbon
06.2003 - 12.2006
  • Passionate about learning and committed to continual improvement.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Information Technology Analyst

Generali - Insurance Company S.A.
Lisbon
10.2002 - 07.2003
  • Enhanced interfaces to promote better functionality for users.
  • Improved systems with addition of new features and infrastructure.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Design Platform Online for partners and customers.

Information Technology Technician

Regeimpor - Sistemas de Controlo Lda
LISBON
09.1999 - 03.2000
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured and tested new software and hardware.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Information Technology Teacher

NHK - Formação e Novas Tecnologias Lda
Lisbon
09.1998 - 01.1999
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
  • Invigilated and graded projects, quizzes and examinations.
  • Used lectures, demonstrations and discussions to instruct students individually and in small groups.
  • Attended professional development technology courses to increase knowledge base and learn new information.

Education

High School Diploma -

Escola Secundária De Gil Vicente
Lisbon, Portugal
10.1991 - 08.1999

Master of Science - Computer And Information Sciences

Universidade Autónoma De Lisboa
Lisbon, Portugal
04.2001 - Current

Skills

Fault Documentation

undefined

Software

Sql

Itil

Html Css PHP

Devops Azure

Certification

Front-End Design Essencial - HTML, CSS e JS Complete from Zero

Timeline

ISTQB® Certified Tester, Foundation Level

01-2023

Front-End Design Essencial - HTML, CSS e JS Complete from Zero

09-2022

Learn Basic to Advance JIRA for Testers/QA/Test Manager

03-2022

Quality Assurance Tester

Generali - Insurance S.A
12.2021 - Current

Automated Tests + Complete Course in Software Testing

11-2021

Business Systems Analyst

Generali - Insurance Company S.A.
08.2017 - 12.2021

Information Technology Help Desk Technician

Generali - Insurance Company S.A.
12.2006 - 08.2017

Auto Underwriting Specialist

Generali - Insurance Company S.A.
06.2003 - 12.2006

Information Technology Analyst

Generali - Insurance Company S.A.
10.2002 - 07.2003

Master of Science - Computer And Information Sciences

Universidade Autónoma De Lisboa
04.2001 - Current

Information Technology Technician

Regeimpor - Sistemas de Controlo Lda
09.1999 - 03.2000

Information Technology Teacher

NHK - Formação e Novas Tecnologias Lda
09.1998 - 01.1999

High School Diploma -

Escola Secundária De Gil Vicente
10.1991 - 08.1999

Similar Profiles

CREATE PROFILE
Pedro RochaQuality Assurance Tester / Business System Analyst