Pedro Simões

HB - Transition - Lisbon - FACEBOOK INC.

Transaction Processing Representative :

Perform data entry and research in various systems and tracking tools ;

Self-developed Skills in the project (Content Moderation /IDR / IDVAAs / IDVAAS Accuracy) ;
Appliance of knowledge of processes and related systems to assist in identifying, accessing and resolving issues/problems in the client platform (SRT) ;
Access and resolve non-standard and standard issues or problems on SRT ;
Seek advice and escalate issues when faced with tasks/problems outside the scope of the work ;
Skilled in proposing optional solutions to Policy Team, QSA`s to escalate to the Client ;
IDVAAs Spotter (as performed since December 16th 2022 until February 2023) ;
Clarify doubts on the production area to colleagues as a Senior Analyst and actively participant in the Policy Meetings, Weekly IDVAAs calls/meetings) ; IDVAAs Consistency File Reviewer (as performed in June 5th and 6th 2023 for the related week) ;
Analytical analysis on daily base (production wise and brainstorming ideas/suggestions that can improve the flow, it`s queues, the project and overall the job and the company associate experience) ;
Constant fluent English communication (spoken and written) ;
Reliable (accomplished personal goals and metric goals that also positively impacted the Team results and also benefited the PT Market and the company itself : Punctuality and Occupancy = Billable Hours) ;
Constantly proactive by providing frequent alerts/reminders of IDVAAs Weekly Calls, Wellness Group Sessions and Team Meetings in team chat window and others regarding IDVAAS) ;
Focused and Available (I was ablet to achieve specific goals/metrics and was constantly available to perform extra hours and extra tasks with excellency or at the very best of my knowledge and capability).

Former Team Leader : Jorge Del`Uomo ; Junia Magalhães

Former BP Leads : Pedro Lucas ; Raphaella Santiago ; Bruno Ferreira ; Junia Magalhães

Customer Assistant in the Department of Portability and Document Validation of the NOS Operator in the Backoffice aspect :

Operator of completions of portability in computer system ;

Treatment of rejections by the donor operator during the portability operation ;

Validation and assembly of all documentation required by ANACOM inherent to the mobile and fixed portability operation for Private, Business and Corporate Customers (portability forms for different types of Customers, personal and support documentation – Commercial Registration Certificate ; Other Certificates ; Powers of Attorney ; Statutes ; Official Gazette) ;

Recovery of invalid documentation in Outbound contact with the Customer via phone, e-mail and SMS ;

Usage On a Daily Basis : Internet Explorer ; Microsoft Outlook ; Activis ; Webpanagon ; CPM ; PDC ; IBM FileNet Workplace XT.

Receptionist at Talenter™ Concept Store ;

Assistant to the local Human Resources teams ;

Face-to-face, Telephone and E-mail daily support ; Training for Interns ;

Preparation and reporting of Monthly and Annual Statistical Reports to the Coordination and General Manager of the Company ;

Consumption Management of the Establishment ; Contact with suppliers ;

Assistance to the Communication and Image Department - creation and maintenance of the company's Mailing List with more than 15,500 contacts and preparation of job offers presentations and respective profiles for Corporate TV ;

Store Management ;

Office hours ;

Representative of the company in the training and employment exhibition Futurália 2012 ;

Member of the Secretariat of Talenting™ Conference 2012 – preparation of the theater at Teatro Tivoli, having also ensured the reception service of the event as a member of the secretariat team forwarding guests to the concert hall and respective monitoring/advice ;

Punctual receptionist at the company's Head Office several times ;

Appointed Advisor to the Talenter™ Candidates Board in 2010 ;

Marketing and Advertising (I attended an 8-hour professional training course in Sales Performance, having acquired the following skills : Identification of Talent Management specificities ; Application of commercial pieces suitable for each client ; adequacy of personal presentation and approach to the customer to the specific commercial situation ; identification and qualification of customers ; application of the pricing policy for various services ; training modules : Talent; Commercial Pieces - Structure and Content ; Personal Marketing in a Professional Context ; Commercial Action.

Receptionist in-person and telephone service :

Forwarding visitors and contacts to the various departments of the Association ;

Treatment of the Association's Expedient (Remittance and Remittance Guides, Orders, Promotional Magazines edited for Members) ;

Advertising : exhibition of magazines and informative and promotional leaflets of the Chamber Municipality of Lisbon ;

Preparation of Statistical Reports to the Coordination.

Usage on a Daily Basis : Microsoft Outlook.

Sales Enablement Practitioner :

Product Seller (Key Club card) as member of the Key Club Card Sales Team.

Monitor & Public Relations of Espaços Almada Informa :

In-person and Telephone Service ;

Public Relations : accessibility to the Central Administration and referral to the respective Services and Departments of the Municipality with constant practice of foreign languages ;

Training in Basic Skills in Information and Communication Technologies operating in a "self-training" mode ;

Consumption Manager of the establishment.

Graduated in Information and Communication Technologies on the 19th of January 2006, in accordance with Decree-Law Nº. 140/2001, of the 24th of April and Accredited Trainer for the Granting of Diplomas in Basic Skills in Information and Communication Technologies (ICT) by UMIC – Agency for the Knowledge Society: Ministry of Science, Technology and Higher Education.

Archivist in Almada City Hall`s Digital Archive responsible for the organization, maintenance, updating of the Physical Photographic Archive of the Graphic Department of the City Hall of Almada ;

Creation of the Digital Photographic Archive and indexing of records in the Saperion digital archive application.

Usage on a Daily Basis : Superior Digital Archive Software.

Archivist working in the Almada City Hall`s Digital Archive responsible for the organization, maintenance, updating of the Physical Photographic Archive of the Graphic Department of the Municipality of Almada ;

Creation of the Digital Photographic Archive and indexing of records in the Saperion digital archive application.

Usage on a Daily Basis : Superior Software.

Preparation, Organization and Local Support at the Colloquium e-Medicina 2004 "The ICT and the Citizen's Relationship with the National Health System.