Pedro Vieira
Abóboda,Portugal
Summary
- Specialized application support and business intelligence consulting for B2B tools, ensuring technical problem resolution and operational efficiency. Conducted detailed analysis of technical documents and operational reports, facilitating informed decision-making and process optimization. Actively contributed to team meetings to develop strategies for enhancing operational efficiency and service quality. Managed market data analysis in Portugal, delivering comprehensive reports to laboratories that provide strategic insights and ensure data accuracy and compliance.
Overview
14
14
years of professional experience
Work History
Application Support Specialist | Data Production
HMR - Health Market Research
Beloura, Sintra
07.2025 - Current
- Provide specialised and continuous support for a B2B tool, ensuring technical issues are effectively resolved.
- Review technical and operational documents in detail, creating clear and concise reports to support informed decision-making and process optimisation.
- Actively participate in team meetings to develop strategies aimed at enhancing operational efficiency and ensuring high-quality service delivery.
- Operate and analyse market data from Portugal, focusing on compiling detailed reports for laboratories to deliver strategic insights.
- Administer and monitor the client's Jira service.
- Identify and resolve issues arising from client data, ensuring accuracy and compliance with expectations.
- Adapt to perform additional tasks beyond primary responsibilities, supporting colleagues and management for team benefit and operational success.
- Deliver remote services with a strong focus on efficient communication and task management.
Application Support Specialist | Data Production
Glintt
Beloura, Sintra
12.2021 - 06.2025
- Provide specialised and continuous support for a B2B tool, ensuring technical issues are effectively resolved.
- Review technical and operational documents in detail, creating clear and concise reports to support informed decision-making and process optimisation.
- Actively participate in team meetings to develop strategies aimed at enhancing operational efficiency and ensuring high-quality service delivery.
- Operate and analyse market data from Portugal, focusing on compiling detailed reports for laboratories to deliver strategic insights.
- Administer and monitor the client's Jira service.
- Identify and resolve issues arising from client data, ensuring accuracy and compliance with expectations.
- Adapt to perform additional tasks beyond primary responsibilities, supporting colleagues and management for team benefit and operational success.
- Deliver remote services with a strong focus on efficient communication and task management.
Application Support Specialist | Data Production
hmR - Health Market Research
Lisboa
01.2019 - 12.2021
- Provided continuous support for B2B tools to aid efficient operations and troubleshoot issues as required.
- Participated in team meetings to discuss and implement strategies that enhance operational efficiency and service quality for clients.
- Assisted in the operation and analysis of market data for Ireland, contributing to detailed reports with strategic insights and market trends.
Application System Specialist
TAP
Portela, Lisboa
02.2016 - 12.2021
- Identify and resolve operational issues within internal applications to ensure smooth and efficient system functionality.
- Assist teams in diagnosing and addressing errors or incidents by proposing technical or operational solutions for quick resolution.
- Support colleagues during critical situations by coordinating shifts and providing immediate assistance to maintain 24/7 service availability.
IT Operation
Vodafone
Parque das nações, Lisboa
10.2016 - 01.2019
- Conducted detailed analysis of alarms and incidents related to 2G/3G antennas in the UK.
- Identified patterns and potential failures to ensure continuity and quality of service.
- Provided technical support to field teams to facilitate rapid resolution of antenna-related issues.
Application Support 2nd Line
Portugal Telecom
Porto Salvo, Oeiras
05.2015 - 10.2015
- Provided technical support and maintenance for various tax and billing applications ensuring proper functionality and updates of critical tools for company operations.
- Managed and resolved issues related to specific tax and invoicing applications for mobile internet services ensuring service accuracy and continuity for customers.
- Delivered specialised technical support to call centre and back office teams conducting thorough technical analyses of customer complaints and incidents and proposing effective solutions.
Operations
Portugal Telecom
Porto Salvo, Oeiras
05.2014 - 04.2015
- Monitored network infrastructure, hardware, applications, and services to ensure stability and early detection of failures.
- Executed procedures for recovering critical production services with minimal operational impact.
- Oversaw daily batch processes using Control-M, ensuring timely and accurate execution of scheduled tasks.
- Managed deployment processes for releases in both quality and production environments, ensuring efficient implementation without disrupting ongoing services.
- Conducted monitoring and execution of electronic billing processes, verifying transactions are completed correctly and within established deadlines.
Suporte Aplicacional 1st Line
Portugal Telecom
Porto Salvo, Oeiras
08.2012 - 04.2014
- Administered services for 2G, 3G, and 4G cards.
- Assisted in analysing and resolving application errors in Unix systems focusing on databases.
- Supported data reconciliation and correction of application faults.
Education
Jira Advanced 2024 | Manage & Administer Jira -
Udemy
10.2024
Snowflake - The Complete Masterclass -
Udemy
07.2024
Sistemas de informação - Information Systems
Atlântica - Instituto Universitário
Barcarena, Oeiras04.2014
Management Degree
Universidade Aberta
LisbonIdiomas
Portuguese
First Language
Inglês
Upper Intermediate
B2
Spanish
Elementary
A2
Hobbies and Interests
- Movies
- Gym
- Sports activities
Websites, Portfolios and Profiles
https://www.linkedin.com/in/pedrovieira-88593b95/
Timeline
Application Support Specialist | Data Production
HMR - Health Market Research
07.2025 - Current
Application Support Specialist | Data Production
Glintt
12.2021 - 06.2025
Application Support Specialist | Data Production
hmR - Health Market Research
01.2019 - 12.2021
IT Operation
Vodafone
10.2016 - 01.2019
Application System Specialist
TAP
02.2016 - 12.2021
Application Support 2nd Line
Portugal Telecom
05.2015 - 10.2015
Operations
Portugal Telecom
05.2014 - 04.2015
Suporte Aplicacional 1st Line
Portugal Telecom
08.2012 - 04.2014
Jira Advanced 2024 | Manage & Administer Jira -
Udemy
Snowflake - The Complete Masterclass -
Udemy
Sistemas de informação - Information Systems
Atlântica - Instituto Universitário
Management Degree
Universidade Aberta