Petronila Pais

At Impossible, I was pivotal in transforming the company's culture and people strategies. My work focuses on building an environment where individuals thrive, and teams operate at their best. Key achievements include:

• Cultural Transformation : Played a central role in shaping and evolving the company culture to create an open, inclusive, and engaging environment. Established rituals and events that connect employees to our values and mission, fostering a sense of belonging and shared purpose.
• HR Processes & Wellbeing : Designed and implemented HR frameworks, policies, and processes that support a holistic approach to employee well-being, including mental health initiatives, flexible work arrangements, and career development programs. I introduced impactful recruitment, onboarding and offboarding processes to ensure successful and happy teams. Discovered and resolved complex employee issues that affected management and business decisions.
• Diversity & Inclusion : Spearheaded diversity and inclusion initiatives, ensuring representation and equity were at the core of our hiring and development practices. These initiatives included the creation of company-wide training on unconscious bias and promoting diversity in leadership.
• COVID-19 Response : Designed and executed a comprehensive COVID-19 employee care strategy, ensuring that employees were physically and emotionally supported during the pandemic. This included regular check-ins, virtual wellbeing programs, and tailored assistance for those facing challenges related to the crisis.

In this role, I was responsible for ensuring the seamless functioning of the office, while laying the groundwork for many of the people and culture initiatives I would later lead. Highlights include:

• Managed day-to-day office operations, including vendor relations, office maintenance, and organizing company-wide events.
• Assisted with recruitment and HR functions, including the onboarding process, contributing to an inclusive and welcoming employee experience.
• Developed and maintained office policies to ensure alignment with organizational goals and employee wellbeing.

As one of the founding members of the Gate Project at Altran, my language expertise was instrumental in securing the client, GSK. This achievement was built on my ability to navigate complex cross-language communication and provide key translation and interpretation services. My main contributions include:

• Gate Project (GSK) : As a key member of this high-stakes initiative, I provided translation, interpretation, and proofreading services for critical reports (Periodic Reviews), helping to ensure the project's compliance with stringent regulatory requirements. My linguistic proficiency in French, Spanish, and English proved essential in maintaining clear and accurate communication with international stakeholders.
• Life Sciences Documentation : I took on a wide range of tasks, including reviewing and formatting regulatory documents, translating QA SOPs, and proofreading materials related to pharmaceutical quality assurance. My contributions spanned diverse areas, including Computerized System Validation, Deviation and Complaint Management, and labeling processes.

In this administrative role, I supported senior executives and managed a range of office tasks, gaining crucial experience in organizational support and client relations. Highlights include:

• Managed the front office, overseeing communications, scheduling, and mobile communications processes.
• Provided translation services for French, English, and Spanish documents, contributing to the successful execution of multinational projects.

• Supported attorneys and partners with administrative duties, event organization, and legal translations.
• Managed the front office, overseeing communications, scheduling, and mobile communications processes.
• Provided translation services for French, English, and Spanish documents

• Assisted the finance department with daily banking transactions, reconciliations, and financial reporting, while facilitating communication between different departments within the organization.
• Processed employee expenses an clarified questions and issues
• Reconciled statements and accounts and resolved variances.