Philip Reiber
Almada,Germany
Overview
13
13
years of professional experience
Work history
Customer Care & Support Agent
Chrono24 GmbH
Karlsruhe, Germany, Germany
2022.06 - 2023.04
- Coordinated communications between clients and services to facilitate the sales progress.
- Responded promptly to customer questions in German and English to improve customer loyalty and satisfaction.
- Handled up to 15 inbound calls and up to 20 email tickets per hour
Language Assistant
Goethe Institute Ukraine
Kyiv/Lviv
2019.09 - 2021.08
- Assisted in lesson planning, enhancing classroom efficiency. (About 20 hours per week)
- Facilitated language practice for improved student proficiency.
- Increased cultural understanding by organising exchange programmes.
Private Tutor for German as a Foreign Language
Freelance
2017.01 - 2021.07
- Planned one-on-one lessons to target subject weaknesses and build skills within strengths.
- 10 students per weekend
- Managed scheduling and lesson planning, promoting consistency in learning.
Telesales agent
Telemarkt direct GmbH
Reutlingen, Germany
2010.07 - 2010.09
- Successfully carried out outbound calls
- Regularly exceeded targets
Education
Master of Science - Cognitive Science
Universidade de Lisboa
Lisbon, Portugal 2023.09 -
Bachelor of Arts - Slavic Studies and Indology/South Asian Studies
Eberhard Karls University of Tübingen
Tübingen, Germany 2014.10 - 2022.09
General Certificate of Secondary Education -
Theodor-Heuss-Schule Reutlingen
Reutlingen, Germany 2009.09 - 2011.09
Skills
- Proficiency in CRM-systems
- Customer service systems proficiency
- Multilingual
- Customer-Oriented mindset
- Data entry accuracy
Languages
German
Native
English
Proficient (C2)
Portuguese
Advanced
Russian
Advanced
Spanish
Advanced
French
Upper intermediate
Ukrainian
Intermediate
Custom
- Foreign Languages
- Language Evolution
- Natural Sciences
- Sports
- Japanese Culture
- Healthy Cooking
- Social Deduction Games
Affiliations
- healthy cooking and baking working out programming karaoke socializing ;)
Timeline
Master of Science - Cognitive Science
Universidade de Lisboa
2023.09 -
Customer Care & Support Agent
Chrono24 GmbH
2022.06 - 2023.04
Language Assistant
Goethe Institute Ukraine
2019.09 - 2021.08
Private Tutor for German as a Foreign Language
Freelance
2017.01 - 2021.07
Bachelor of Arts - Slavic Studies and Indology/South Asian Studies
Eberhard Karls University of Tübingen
2014.10 - 2022.09
Telesales agent
Telemarkt direct GmbH
2010.07 - 2010.09
General Certificate of Secondary Education -
Theodor-Heuss-Schule Reutlingen
2009.09 - 2011.09