Overview
Work history
Education
Skills
Languages
Custom
Affiliations
Timeline
Generic
Philip Reiber

Philip Reiber

Almada,Germany

Overview

13
13
years of professional experience

Work history

Customer Care & Support Agent

Chrono24 GmbH
Karlsruhe, Germany, Germany
06.2022 - 04.2023
  • Coordinated communications between clients and services to facilitate the sales progress.
  • Responded promptly to customer questions in German and English to improve customer loyalty and satisfaction.
  • Handled up to 15 inbound calls and up to 20 email tickets per hour

Language Assistant

Goethe Institute Ukraine
Kyiv/Lviv
09.2019 - 08.2021
  • Assisted in lesson planning, enhancing classroom efficiency. (About 20 hours per week)
  • Facilitated language practice for improved student proficiency.
  • Increased cultural understanding by organising exchange programmes.

Private Tutor for German as a Foreign Language

Freelance
01.2017 - 07.2021
  • Planned one-on-one lessons to target subject weaknesses and build skills within strengths.
  • 10 students per weekend
  • Managed scheduling and lesson planning, promoting consistency in learning.

Telesales agent

Telemarkt direct GmbH
Reutlingen, Germany
07.2010 - 09.2010
  • Successfully carried out outbound calls
  • Regularly exceeded targets

Education

Master of Science - Cognitive Science

Universidade de Lisboa
Lisbon, Portugal
09.2023 -

Bachelor of Arts - Slavic Studies and Indology/South Asian Studies

Eberhard Karls University of Tübingen
Tübingen, Germany
10.2014 - 09.2022

General Certificate of Secondary Education -

Theodor-Heuss-Schule Reutlingen
Reutlingen, Germany
09.2009 - 09.2011

Skills

  • Proficiency in CRM-systems
  • Customer service systems proficiency
  • Multilingual
  • Customer-Oriented mindset
  • Data entry accuracy

Languages

German
Native
English
Proficient (C2)
Portuguese
Advanced
Russian
Advanced
Spanish
Advanced
French
Upper intermediate
Ukrainian
Intermediate

Custom

  • Foreign Languages
  • Language Evolution
  • Natural Sciences
  • Sports
  • Japanese Culture
  • Healthy Cooking
  • Social Deduction Games

Affiliations

  • healthy cooking and baking working out programming karaoke socializing ;)

Timeline

Master of Science - Cognitive Science

Universidade de Lisboa
09.2023 -

Customer Care & Support Agent

Chrono24 GmbH
06.2022 - 04.2023

Language Assistant

Goethe Institute Ukraine
09.2019 - 08.2021

Private Tutor for German as a Foreign Language

Freelance
01.2017 - 07.2021

Bachelor of Arts - Slavic Studies and Indology/South Asian Studies

Eberhard Karls University of Tübingen
10.2014 - 09.2022

Telesales agent

Telemarkt direct GmbH
07.2010 - 09.2010

General Certificate of Secondary Education -

Theodor-Heuss-Schule Reutlingen
09.2009 - 09.2011

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Philip Reiber