Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Pratik Narendra Kumar

Pratik Narendra Kumar

Amadora

Summary

I have been performing the role of Service Manager/Operational for several years. I have a good communication skills with the client.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

CTT - Correios de Portugal
07.2008 - 12.2015
  • Responded to customer calls and emails to answer questions about products and services.

Banking Assistant

BPI – Banco Português de Investimento
03.2016 - 05.2017
  • Advised customers of products and services and assisted bankers in delivering superior customer service.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.

Operations Executive

Webport RTS LTD
06.2017 - 09.2020
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Processed customer orders and invoices to support timely fulfillment and delivery.

Bank Customer Service Representative

ActivoBank
05.2021 - 03.2022
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Educated customers on online banking and mobile banking applications.

Credit Analyst

Cofidis
04.2022 - Current
  • Analisar pedidos de crédito Pessoal, Auto, e Consolidado efetuado pelo cliente através site;
  • Após verificação da documentação necessária, elaborar e comunicar a decisão sobre o pedido ao cliente;
  • Esclarecimento sobre o estado de pedido através dos canais: telefone, email e chat.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.

Education

High School Diploma -

Escola Secundária Fernando Namora
Amadora
06.2008

Electronics / Hardware Technical Course

Centro Integral De Adestramento Tecno Eletrónico
Lisbon
05.2010

Skills

  • Initiative, responsibility and good communication skills;
  • Ability to work in team;
  • Extroverted and welcoming personality

Certification

Certificado DMIFF II Certificado Profissional de Seguros Ramo Vida – Não Vida

Languages

Portuguese
Native language
English
Advanced
C1
Hindi
Advanced
C1

Timeline

Credit Analyst

Cofidis
04.2022 - Current

Bank Customer Service Representative

ActivoBank
05.2021 - 03.2022

Operations Executive

Webport RTS LTD
06.2017 - 09.2020

Banking Assistant

BPI – Banco Português de Investimento
03.2016 - 05.2017

Customer Service Assistant

CTT - Correios de Portugal
07.2008 - 12.2015

High School Diploma -

Escola Secundária Fernando Namora

Electronics / Hardware Technical Course

Centro Integral De Adestramento Tecno Eletrónico

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Pratik Narendra Kumar