Adobe Illustrator
Pedro Ribeiro
Coventry
Summary
I am Pedro, a passionate professional born in Portugal with a relentless commitment to excellence in the field of Digital Marketing, Social Media, and Sales. With a proven track record in orchestrating impactful campaigns and delivering exceptional customer engagement, I thrive in dynamic environments and embrace challenges as opportunities for growth. Having honed my skills in various roles within the digital landscape, I bring a unique blend of international perspective and local flair to my work. My dedication to continuous learning and adaptability has been instrumental in achieving and exceeding organizational goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Supervisor
Accor - Novotel
11.2022 - 6 2024
- As an F&B Supervisor at a leading 4-star airport hotel with 195 rooms and 8 meeting rooms, I am dedicated to ensuring each guest enjoys a memorable experience, reflected in our exceptional feedback across platforms like Google, TripAdvisor, Trustpilot, and Booking.com
- With a focus on excellence, I oversee daily operations, manage banking procedures, and coordinate stock control, including placing orders for beverages to maintain optimal inventory levels
- In addition to my operational responsibilities, I play a pivotal role in team management, assisting in monthly rota creation to ensure efficient staffing and seamless service delivery
- Contributing to our hotel's remarkable success, I actively participated in developing our renowned Reputation Performance Score (RPS), which currently ranks as the top-performing Novotel property in the UK, achieving a stellar RPS of 91.61 in February
- Managing an average of 200 covers per shift, I thrive in high-pressure environments, consistently delivering outstanding service and upholding the hotel's reputation for excellence.
Team Member
Accor - Novotel
05.2022 - 11.2022
- As an integral member of the Food and Beverage team at a prestigious 4-star airport hotel, I consistently delivered exceptional service and contributed to creating memorable guest experiences
- With a keen eye for detail and a dedication to excellence, I played a pivotal role in ensuring the smooth operation of F&B outlets, maintaining high standards of cleanliness, and assisting guests with warmth and professionalism
- My responsibilities included delivering personalized service to guests, efficiently handling customer inquiries and requests, and collaborating seamlessly with colleagues to uphold the hotel's reputation for excellence
- With a proactive approach and a commitment to teamwork, I actively supported the F&B Supervisor and management team in achieving departmental goals and exceeding guest expectations
- During my tenure as an F&B Team Member, I cultivated valuable skills in customer service, teamwork, and operational efficiency, laying a solid foundation for my subsequent promotion to the role of F&B Supervisor
- I am proud to have been part of a dynamic team dedicated to providing unparalleled hospitality and look forward to continuing to contribute to the hotel's success in my new capacity.
Front of the House
Amazon Baxter Storey
02.2022 - 04.2022
- As a Front of House member at the Amazon Baxter Storey canteen, I embarked on my professional journey in the UK, where I cultivated foundational skills in hospitality and customer service
- Tasked with ensuring guest satisfaction and upholding high standards of food quality and service, I embraced the opportunity to contribute to a dynamic and fast-paced environment
- In this role, I took pride in ensuring that guests enjoyed a positive dining experience by maintaining optimal food temperatures, quality, and presentation
- Through attentive service and a commitment to excellence, I played a vital role in fostering a welcoming atmosphere where guests felt valued and attended to
- My experience at the Amazon Baxter Storey canteen served as a cornerstone for my growth in the hospitality industry, providing me with invaluable insights and skills that paved the way for further career advancement
- It was a formative experience that instilled in me a dedication to exceptional service and laid the groundwork for my subsequent roles in the hospitality sector.
Cocktail Bartender
Indigo by Praia
06.2021 - 11.2021
- Indigo is a beach bar in my hometown, Ericeira, which attracts foreigners and cocktail lovers, after having completed a training, I was able to prepare the bar the ingredients and make all the cocktails in the list and create my own cocktails for the guests.
Bartender/Waiter (Part-Time)
Onda Mar
04.2020 - 06.2021
Social Media Manager - Internship
Remax Latina
01.2021 - 04.2021
- Remax was another internship that I got where I improved my social media skills and managed all the social medias and created strategies for the company making Remax Latina Alfragide reach new positive numbers in terms of reach and sales.
Digital Marketer - Internship
Digital Marketeer
01.2020 - 04.2020
- This was my first experience as a graphic designer where I got an internship in a company called Digital Marketeer that taught me almost all the knowledge I know about the area and made me improve my skills
- This was the company where I took the first steps with the real business world and real customers.
Education
Digital Marketing Degree -
Coventry University
05.2021 - 05.2024
High School Diploma -
José Saramago Secondary School
Mafra, Portugal 05.2018 - 05.2021
Skills
Team Leadership
Financial Control
Health and Safety Compliance
Food and Beverage Operations
Problem-Solving and Decision-Making
Customer service Excellence
Adaptability and Flexibility
Staff Training and Development
Leadership
Event Planning and Marketing
Able to motivate and lead others in a team
Computer Skills
Microsoft Office
Adobe
Accomplishments
Scholarship based on honor in high school.
Multiple times employee of the month regarding reviews about my service in platforms like google and tripadvisor.
Software
Adobe Photoshop
Adobe Indesign
Adobe Premiere
Canva
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Timeline
Supervisor
Accor - Novotel
11.2022 - 6 2024
Team Member
Accor - Novotel
05.2022 - 11.2022
Front of the House
Amazon Baxter Storey
02.2022 - 04.2022
Cocktail Bartender
Indigo by Praia
06.2021 - 11.2021
Digital Marketing Degree -
Coventry University
05.2021 - 05.2024
Social Media Manager - Internship
Remax Latina
01.2021 - 04.2021
Bartender/Waiter (Part-Time)
Onda Mar
04.2020 - 06.2021
Digital Marketer - Internship
Digital Marketeer
01.2020 - 04.2020
High School Diploma -
José Saramago Secondary School
05.2018 - 05.2021