Priscilla Mello
Training & Communication Specialist
Summary
A communicator with years of experience in problem-solving roles and content creation. Specialized in developing well-structured presentations and providing amazing training experiences.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
SME Trainer
FARFETCH
Lisbon
09.2020 - Current
- Used strong analytical and project management skills to develop training materials and contribute to our process mapping.
- Successfully delivered training sessions for onboarding, procedural refreshers and skill development.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Specialist
FARFETCH
Lisbon
09.2019 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Communication Expert
APAA
São Paulo
04.2018 - 04.2019
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Took photographs and videos during special events for promotional materials and social media pages.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
Account Executive
Booking.com
São Paulo
07.2017 - 05.2018
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened partner relationships with proactive and collaborative approach to managing needs.
- Prepared additional quotes for current clients to upsell services.
- Employed proactive and collaborative approaches to strengthen relationships and manage partner needs.
- Trained partners on the usage of the platform, developing as well the materials for the presentations.
Content Specialist
Booking.com
São Paulo
10.2015 - 07.2017
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Created content with SEO keywords drawn from Google Analytics.
- Analyzed conversion and bounce rates to measure success of content.
Education
Bachelor of Arts - Communications
Pontifícia Universidade Católica
São Paulo 01.2004 - 07.2010
Skills
Training and Development
Accomplishments
- Achieved a high retention rate of onboarding trainees by presenting engaging sessions with improved methodology and materials.
- Coordinated over 20 people on the communication team for one of the biggest public events of São Paulo - Virada Cultural.
- Improved my training team's process mapping and information hub by introducing Google Sites (and embedding Google Slides) for our planning tasks.
Timeline
SME Trainer
FARFETCH
09.2020 - Current
Customer Service Specialist
FARFETCH
09.2019 - Current
Communication Expert
APAA
04.2018 - 04.2019
Account Executive
Booking.com
07.2017 - 05.2018
Content Specialist
Booking.com
10.2015 - 07.2017
Bachelor of Arts - Communications
Pontifícia Universidade Católica
01.2004 - 07.2010
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