PRIYANKA DEVI
Lisbon,11
Summary
- Adept at enhancing patient and customer experiences, I leveraged healthcare coordination and compassionate care at SANTA CASA DA MISERICORDIA DO FUNDAO, boosting satisfaction scores significantly.
- Skilled in quality assurance and staff motivation, I excel in streamlining operations and fostering team productivity. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 2 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
- Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Patient Care Taker
SANTA CASA DA MISERICORDIA DO FUNDAO
09.2022 - 07.2024
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
Call Center Operations Coordinator
BELKINS
10.2021 - 02.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Government Model Sr. Sec. School Sec-10A CHD
CHANDIGARH,INDIA Bachelor of Science - MEDICIAL
UKRAINIAN ENGINEERING PEDAGOGICS ACADEMY
UNIVERSITIES STR.16,KHARKIV,61003, UKRAINE 10.2021
Skills
- Vital signs monitoring
- Dementia Care
- Compassionate Care
- Personal Hygiene Assistance
- End of life care
- Feeding Assistance
- Adaptive Learning
- Mobility Assistance
- Healthcare coordination
- Quality Assurance
- Call Monitoring
- Coaching and Mentoring
- Staff Motivation
Languages
English
Native language
Portuguese
Upper intermediate
B2
Timeline
Patient Care Taker
SANTA CASA DA MISERICORDIA DO FUNDAO
09.2022 - 07.2024
Call Center Operations Coordinator
BELKINS
10.2021 - 02.2022
High School Diploma -
Government Model Sr. Sec. School Sec-10A CHD
Bachelor of Science - MEDICIAL
UKRAINIAN ENGINEERING PEDAGOGICS ACADEMY
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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