Rachida Tair
Porto, Portugal
Summary
As an experienced Remote Assistant, I efficiently manage phone reception and calendars for diverse sectors, including legal, real estate, and architecture. I adapt instantly to each client’s specific instructions, drafting detailed call reports and ensuring seamless administrative follow-up. My autonomy and responsiveness allow me to guarantee high-quality service while working remotely.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Remote Bilingual Secretary
Can do
Porto
08.2023 - Current
- Outsourced Inbound Call Management: Handled incoming calls for a diverse portfolio of clients (law firms, real estate agencies, architecture firms, and independent professionals).
- Complex Calendar Management: Qualified inquiries and scheduled strategic appointments following each client’s specific guidelines.
- Customer Advisory & Orientation: Analyzed caller needs and executed precise procedures (sending documents, transferring calls to relevant departments, or providing instructions via email).
- Reporting & Documentation: Wrote detailed and accurate call summaries to ensure seamless customer relationship management (CRM).
- Sector Versatility: Demonstrated rapid adaptation to technical terminology and specific protocols across multiple business sectors.
Education
Master of Science - Applied Microbiology
Universidade Católica Portuguesa
Porto 09.2022 - 11.2025
Bachelor of Science - Microbiology
Université d'oran Ahmed Ben Bella
Oran 09.2014 - 06.2016
Skills
- Effective Oral Communication
- Customer Empathy
- Task Versatility
- Responsiveness
- Clear and Concise Writing
- Professional Phone Etiquette
- Priority Management
- Appointment Scheduling
- Autonomy
Languages
French
Proficient (C2)
English
Advanced (C1)
Portuguese
Advanced (C1)
Timeline
Remote Bilingual Secretary
Can do
08.2023 - Current
Master of Science - Applied Microbiology
Universidade Católica Portuguesa
09.2022 - 11.2025
Bachelor of Science - Microbiology
Université d'oran Ahmed Ben Bella
09.2014 - 06.2016