Rafael Castro
Parede
Summary
Dynamic bar server with a proven track record at Tricana Carcavelos, excelling in beverage preparation and effective time management. Recognized for maintaining cleanliness standards and fostering guest satisfaction through professional service. A dedicated team player, adept at balancing multiple tasks in high-pressure environments while ensuring order accuracy and prompt attention to guest needs.
Overview
2
2
years of professional experience
Work History
Bar Server
Tricana Carcavelos
11.2024 - 06.2025
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
Restaurant Waiter
Nosso Prego Quinta Das Marianas
09.2024 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Restaurant Worker
Hamburgueria Excalibur
08.2023 - 02.2024
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
Education
Professional Course - 2d Animation
Etic
Lisbon, Portugal07-2024
High School Diploma -
Escola Secundaria De Carcavelos
Lisbon, Portugal06-2023
Skills
- Proficient in managing multiple tasks
- Effective team player
- Beverage preparation
- Maintaining cleanliness standards
- Effective time management
- Professional appearance
- Order accuracy
- Guest needs assessment
- Supply restocking
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Bar Server
Tricana Carcavelos
11.2024 - 06.2025
Restaurant Waiter
Nosso Prego Quinta Das Marianas
09.2024 - 11.2024
Restaurant Worker
Hamburgueria Excalibur
08.2023 - 02.2024
Professional Course - 2d Animation
Etic
High School Diploma -
Escola Secundaria De Carcavelos
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