Rafael Oliveira
Bachelor In Tourism
PORTO
Summary
Dynamic professional with a proven track record in customer/client relations and business operations. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organization skills and teamwork. Skilled in creating engaging environments and improving efficiency, with a keen focus on achieving significant outcomes.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Wellness Center Receptionist
MANUEL ARAUJO DA SILVA
01.2021 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, resolving customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Shop Assistant
ECONEG
11.2017 - 01.2021
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Reduced wait times by efficiently processing transactions at the cash register.
Summer Camp Instructor
Mil Odisseias
05.2017 - 09.2017
- Improved camp safety by conducting thorough inspections of facilities and equipment, addressing potential hazards before incidents occurred.
- Enhanced camper experience by developing creative and interactive activities tailored to their interests.
Education
Post-Graduate Certificate - Tourism Management
Universidade Lusófona Do Porto´
Porto, Portugal06-2021
Bachelor’s Degree - Tourism And Hospitality Management
Universidade Lusófona Do Porto
Porto, Portugal06-2017
Skills
Customer/Client relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Wellness Center Receptionist
MANUEL ARAUJO DA SILVA
01.2021 - 12.2024
Shop Assistant
ECONEG
11.2017 - 01.2021
Summer Camp Instructor
Mil Odisseias
05.2017 - 09.2017
Post-Graduate Certificate - Tourism Management
Universidade Lusófona Do Porto´
Bachelor’s Degree - Tourism And Hospitality Management
Universidade Lusófona Do Porto
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