Summary
Overview
Work history
Education
Skills
Certification
Languages
TECHNICAL PROFICIENCIES
Area of Interest
Timeline
Generic
Rahul Gosain

Rahul Gosain

Lisbon,lisbon

Summary

Results-driven and detail-oriented professional with a strong background in technical expertise, customer relationship management, business analytics, and risk knowledge management. Adept at leveraging technology to enhance operational efficiency and elevate customer experience. Proven ability to analyze complex business challenges, implement data-driven solutions, and drive strategic growth. Seeking a challenging role to apply my expertise in banking, finance, and digital transformation.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Customer Support Executive

Paytm
Delhi India (Bharat) (Remote)
10.2022 - Current
  • Managed customer inquiries and resolved payment issues efficiently.
  • Handled an average of 30+ chat and email inquiries per day.
  • Streamlined support processes, enhancing resolution time and customer satisfaction.
  • Identified areas for service improvement, contributing to overall business strategy.

Manager

Across Edge Lda
Lisbon, Portugal
07.2021 - 09.2022
  • Oversaw business operations, customer relations, and strategic growth initiatives.
  • Implemented process improvements, reducing operational costs.
  • Led recruitment and talent development initiatives to build high-performing teams.

Chef De Cuisine

Mera Prime Gold
Lisbon, Portugal
07.2020 - 06.2021
  • Managed kitchen staff and optimized workflow to enhance service efficiency.
  • Ensured high standards of hygiene, safety, and food quality.

Pizza Chef Assistant

Italian Repablic
LISBON
10.2018 - 04.2020
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with food safety regulations and fostering a positive work environment.
  • Increased speed of service by mastering efficient dough rolling techniques, enabling faster order fulfillment during busy periods.

Web Developer

Webinfoedge
Delhi India
02.2013 - 07.2018
  • Developed custom web applications using HTML, CSS, JavaScript, and PHP.
  • Enhanced website performance and user experience through responsive design.
  • Provided front-end website development and backend support.

Education

Diploma of Higher Education - Data Science

IBM
Online
11.2024

MBA - Information Technology

Sikkim Manipal University
India(Bharat)

Bachelor of Science - Bachelor of Computer Science

Jagannath Institute of Management Science
Delhi India (Bharat)

High School Diploma -

Institute Of Hotel Management (IHM)
Dehradun India (Bharat)

High School Diploma -

Delhi (C.B.SE) Bord 12th
Delhi India(Bharat)

Skills


  • Customer Relationship Management (CRM)
  • Risk Knowledge Management
  • Business Analytics
  • Banking & Finance
  • SQL & Database Management
  • Data Interpretation & Visualization (Tableau, MS Excel)
  • Process Improvement & Operational Efficiency
  • Effective Communication & Team Leadership

Certification

  • Lean Six Sigma
  • Business Analytics & Risk Management
  • Banking & Financial Services Training

Languages

English, Hindi, Punjabi
Native
Portuguese
Beginner (A1)
A1

TECHNICAL PROFICIENCIES

  • SQL, MS Excel, Tableau, SAP
  • CRM Systems & Banking Software
  • Data Science & Business Intelligence Tools
  • Microsoft Office Suite

Area of Interest

  • Team Leadership
  • Data Science & AI Applications in Banking
  • Financial Technology & Digital Payments


Yoga is physical ,Mental and spiritual practice. Gym for strength and compsition.

Timeline

Customer Support Executive

Paytm
10.2022 - Current

Manager

Across Edge Lda
07.2021 - 09.2022

Chef De Cuisine

Mera Prime Gold
07.2020 - 06.2021

Pizza Chef Assistant

Italian Repablic
10.2018 - 04.2020

Web Developer

Webinfoedge
02.2013 - 07.2018

Diploma of Higher Education - Data Science

IBM

MBA - Information Technology

Sikkim Manipal University

Bachelor of Science - Bachelor of Computer Science

Jagannath Institute of Management Science

High School Diploma -

Institute Of Hotel Management (IHM)

High School Diploma -

Delhi (C.B.SE) Bord 12th

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Rahul Gosain