Summary
Overview
Work History
Education
Skills
Yoga,Gyming,Badminton
Languages
Timeline
Hi, I’m

Rahul Gosain

Lisbon
Rahul Gosain

Summary

Customer Support professional skilled in efficiently addressing and resolving client inquiries while maintaining high standards. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Expertise in communication, problem-solving, and customer relationship management. Driven by a results-focused approach, I leveraged my problem-solving and team leadership skills at Across Edge Lda to enhance team performance and reduce operational costs. My diverse background, including web development and culinary arts, showcases my adaptability and commitment to excellence, achieving significant improvements in efficiency and employee engagement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Diligent [Desired Position] with background in providing top-notch customer support. Skilled in resolving complex customer issues and enhancing satisfaction levels. Demonstrated expertise in communication and problem-solving.

Overview

12
years of professional experience

Work History

Paytm

Customer Support Executive
10.2022 - Current

Job overview

  • Handled client payments Issues
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Streamlined support processes for faster resolution times and increased customer loyalty.

Across Edge Lda

Manager
07.2021 - 09.2022

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

MeraPrime Gold

Chef de Cuisine
07.2020 - 06.2021

Job overview

  • Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
  • Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
  • Participated in regular menu tastings with ownership and management to evaluate dishes for flavor balance, presentation, and ingredient quality.
  • Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
  • Scheduled and supervised all kitchen employees such as dishwashers and waiters.
  • Created menus and designed corresponding recipes for [Business Name].
  • Implemented creative daily specials to showcase unique ingredients or techniques while maintaining consistent customer favorites.

Italian Repablic

Pizza Chef Assistant
10.2018 - 04.2020

Job overview

  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with food safety regulations and fostering a positive work environment.
  • Increased speed of service by mastering efficient dough rolling techniques, enabling faster order fulfillment during busy periods.

Webinfoedge

Web Developer
02.2013 - 07.2018

Job overview

  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Oversaw back-end development using PHP to maintain website integrity.
  • Adhered to SEO best practices while designing sites.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Developed custom JavaScript solutions to automate and streamline client-side interactions, significantly reducing page load times.

Education

Sikkim Manipal University
India(Bharat)

MBA from Information Technology
06.2013

University Overview

Jagannath Institute of Management Science
Delhi India (Bharat)

Bachelor of Science from Bachelor of Computer Science
06.2011

University Overview

Institute Of Hotel Management (IHM)
Dehradun India (Bharat)

High School Diploma
03.2008

University Overview

Delhi (C.B.SE) Bord 12th
Delhi India(Bharat)

High School Diploma
2006

University Overview

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Project Management
  • Cross-Functional Teamwork
  • Workforce Management
  • Performance Evaluations
  • Computer Skills
  • Problem Resolution
  • Adaptability and Flexibility
  • Positive Attitude
  • Problem-Solving
  • Multitasking Abilities
  • Organizational Skills
  • Team Development
  • Work Planning and Prioritization

Yoga,Gyming,Badminton

Yoga,Gyming,Badminton

Yoga is a physical, mental,and spiritual practice , Gym for strength and composition, Badminton for speed hand - eye coordination and Cadiovascular for fun and healthy competition

Languages

Hindi, Punjabi, English
Native language
Portuguese
Elementary
A2

Timeline

Customer Support Executive
Paytm
10.2022 - Current
Manager
Across Edge Lda
07.2021 - 09.2022
Chef de Cuisine
MeraPrime Gold
07.2020 - 06.2021
Pizza Chef Assistant
Italian Repablic
10.2018 - 04.2020
Web Developer
Webinfoedge
02.2013 - 07.2018
Sikkim Manipal University
MBA from Information Technology
Jagannath Institute of Management Science
Bachelor of Science from Bachelor of Computer Science
Institute Of Hotel Management (IHM)
High School Diploma
Delhi (C.B.SE) Bord 12th
High School Diploma
Rahul Gosain