MS Office Proficiency
Raissa Estrela
MSc In Marketing - ISEG
Lisbon
Summary
First-year Master’s student in Marketing at ISEG with a background in Psychology from UEPB. Passionate about understanding people and their stories, which fosters a strong interest in collaborative teamwork. Equally capable of working independently and taking initiative when necessary. A keen eye for detail and a strong sense of responsibility drive a proactive approach to challenges, with a consistent focus on achieving goals and striving for the best results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Associate
AUNTY NELLIE´S
DUBLIN, IRELAND
04.2023 - 03.2024
- Managed customer interactions for a tourism-candy store, handling 200 to 400 visitors daily during peak times, ensuring a smooth and positive experience.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed billing and payment processes, including daily cash reconciliation and closing the register, ensuring accuracy and trustworthiness.
Social Media and Content Creator
Grupo Force
03.2021 - 02.2023
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Utilized advanced editing software (like Adobe Photoshop and Lightroom) and photography techniques to enhance visual storytelling, resulting in a 40% rise in audience interaction with visual content
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Psychology Intern
Psychology Department
12.2021 - 11.2022
- More focused on clinical and group psychology, in this internship, carrying out activities such as psychotherapy, psychological support, triage, group activities, and training.
- I developed skills such as empathy, active listening, teamwork skills, communication, diversity and inclusion, networking, analytical skills, proactivity, problem-solving, and conflict resolution.
Education
Bachelor of Science - Psychology
UNIVERSIDADE ESTADUAL DA PARAIBA
CAMPINA GRANDE - BRASIL 02.2018 - 12.2022
Skills
Customer Service
Team Collaboration
Problem Resolution
Empathy Development
Organization
Effective Communication
Video Editing
Digital Marketing
Software
Adobe Photoshop:
Video Editing (Adobe Premiere Pro)
Interests
Photography
Cultural exchange
Sustainability and Eco-friendly Practices
Human Behavior
Timeline
Customer Service Associate
AUNTY NELLIE´S
04.2023 - 03.2024
Psychology Intern
Psychology Department
12.2021 - 11.2022
Social Media and Content Creator
Grupo Force
03.2021 - 02.2023
Bachelor of Science - Psychology
UNIVERSIDADE ESTADUAL DA PARAIBA
02.2018 - 12.2022
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