Rajaa El Fakhkhar
Casablanca
Summary
Strategic leader with expertise in planning and problem-solving. Communicates effectively and builds teams to achieve organisational goals. Specialises in social media marketing, upselling, and safety compliance, driving business success and enhancing workplace culture.
Overview
3
3
Languages
2
2
years of post-secondary education
12
12
years of professional experience
Work history
Realistic Hand-Drawn Portraits
Freelance
Casablanca
2015.01 - Current
- Turn photographs into personalised portraits, capturing facial expressions and fine details.
- Create realistic, hand-drawn portraits using coloured pencils and traditional art techniques.
- Applied creativity and precision in colour blending and shading to produce realistic, high-quality artwork.
- Manage custom art projects from initial client requests to final delivery.Communicate with clients to understand their preferences and artistic expectations.
- Oversaw project deadlines while maintaining high attention to detail throughout the creative process.
- Accept commissions for personalised portraits, gifts, and special occasions.
- Displayed respect and friendliness while assisting clients in various tasks.
- Completed assigned tasks efficiently, meeting tight deadlines consistently.
Cashier Customer Service
Al Amal General Store
Casablanca
2023.11 - 2025.02
- Greeted customers warmly, fostering a welcoming shopping environment.
- Used Point of Sale system efficiently, speeding up transactions.
- Managed queue efficiently during peak hours, ensuring smooth and timely checkouts.
- Resolved customer complaints professionally leading to higher retention rates.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Trained new cashiers on store policies and procedures, ensuring consistent service quality.
- Identified opportunities to improve store operations in restocking shelves during downtime, enhancing product availability.
Retail Sales Specialist
Marché Central Boutique
Casablanca
2022.05 - 2023.09
- Increased customer satisfaction by providing excellent service.
- Resolved customer complaints for their satisfaction.
- Managed merchandise returns, enhancing customer trust and loyalty.
- Identified potential sales opportunities, ensuring maximisation of profit margins without compromising on quality or service delivery.
- Kept up-to-date with product features to provide accurate information.
- Maintained high standards of visual merchandising to attract customers.
- Negotiated deals with suppliers that resulted in reduced costs for the store.
Customer Service Representative
Casa Client Service
Casablanca
2021.02 - 2022.03
- Provided top-notch support for increased customer satisfaction.
- Processed customer returns efficiently at the store and exchanges efficiently maintaining high levels of customer satisfaction.
- Facilitated customer loyalty programmes to enhance customer retention.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
Niveau 4ème -
Collège Salahdine Ayoubi
Casablanca 2016.09 - 2017.06
Diplôme de cuisine - undefined
Al Aarfan
Casablanca 2022.09 - 2023.07
Skills
- Artistic techniques
- Artistic development
- Client engagement
- Upselling
- Communication skills
- Problem-solving
- Calm under pressure
- Team building
- Leadership
- Public speaking
- Strategic planning
- Safety compliance
Languages
Anglais
Français
Arabe
Personal Information
Headline: CANDIDATE MOTIVÉE ET POLYVALENTE
Custom Section
you can come anytime and contact with me
Timeline
Cashier Customer Service
Al Amal General Store
2023.11 - 2025.02
Diplôme de cuisine - undefined
Al Aarfan
2022.09 - 2023.07
Retail Sales Specialist
Marché Central Boutique
2022.05 - 2023.09
Customer Service Representative
Casa Client Service
2021.02 - 2022.03
Niveau 4ème -
Collège Salahdine Ayoubi
2016.09 - 2017.06
Realistic Hand-Drawn Portraits
Freelance
2015.01 - Current