Rajagopalan Srinivasan
Customer Communications Expert
Barreiro
Summary
As an experienced customer communication expert with a proven track record of establishing strong relationships with clients, I am honest, reliable, hard-working and proactive. My background as a Travel Agent has fueled my passion for interacting with people, leading me to pursue roles in sales and customer relations. My skill set includes excellent time management, a deep understanding of the customer service industry, conflict resolution and a drive to always learn more.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Communications Expert
Marley Spoon
03.2022 - Current
Travel Agent (Sales Team Leader)
International Travel Network
02.2021 - 04.2022
- Expertise in GDS Software programs like Apollo, Amadeus, Sabre, and Galileo
- Providing a premium care service experience, generating many return clients and referral clients
- Achieved a high customer satisfaction rating and became team leader of the sales team within a year
- Worked to motivate and support fellow new agents, resulting in excellent workflow and productivity.
Travel Agent (Sales)
International Travel Network
08.2017 - 01.2021
- Brought forth advanced organizational and multitasking skills and proper phone etiquette
- Planning travel itineraries all over the world according to client preferences with most economic flight tickets, and hotel accommodations
- Remained flexible, adaptable, and committed to success.
Intern
Dpointgroup
06.2017 - 08.2017
- Tourism Management Internship: Manage and Creation of tours, activities
- Innovate and create new services for our clients and manage the existing ones
- Marketing Internship: Marketing online, blogging, community management, and sales.
Education
Master of Business Administration - MBA - Business Administration and Management, General
Biznesa Augstskola 'Turiba'
01.2017 - 04.2019
Bachelor of Engineering (BE) - Aeronautical/Aerospace Engineering Technology/Technician
Rajalakshmi Engineering College
01.2012 - 04.2016
Skills
Conflict Resolution
undefinedLanguages
English
Hindi
Timeline
Customer Communications Expert
Marley Spoon
03.2022 - Current
Travel Agent (Sales Team Leader)
International Travel Network
02.2021 - 04.2022
Travel Agent (Sales)
International Travel Network
08.2017 - 01.2021
Intern
Dpointgroup
06.2017 - 08.2017
Master of Business Administration - MBA - Business Administration and Management, General
Biznesa Augstskola 'Turiba'
01.2017 - 04.2019
Bachelor of Engineering (BE) - Aeronautical/Aerospace Engineering Technology/Technician
Rajalakshmi Engineering College
01.2012 - 04.2016
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