Ran Wang
Porto
Summary
Customer service professional with experience in luxury retail and international customer operations, dedicated to delivering high-quality service.
Skilled in working in fast-paced, multicultural environments, collaborating with colleagues to deliver efficient solutions and a consistently high standard of service.
Fluent in English and Chinese. Eager to bring a strong service mindset, professionalism and passion for hospitality to the Emirates Cabin Crew team.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
FARFETCH
Lisbon , Portugal
10.2025 - 07.2026
- Provided personalised service to international customers in a fast-paced luxury e-commerce environment.
- Resolved customer inquiries and challenging situations with professionalism, empathy and attention to detail.
- Coordinated with internal teams to deliver efficient solutions and ensure a smooth customer journey.
Customer Service Agent
Concentrix
Lisbon, Portugal
11.2024 - 09.2025
- Managed high-volume customer inquiries across phone, email, and live chat, maintaining accuracy and consistently high service standards.
Luxury Sales Advisor
Joseph at Harey Nichols
London, UK
01.2024 - 08.2024
- Delivered personalised service to luxury clients, achieving £167K in sales within 6 months.
- Maintained long-term client relationships, achieving a 40% repurchase rate.
- Supported store operations while maintaining accurate client records and a high standard of service.
Sales Advisor
Kate Spade
London, UK
11.2023 - 01.2024
- Contributed £9K in sales during the peak trading period and earned Top ADT rewards.
- Quickly adapted to a fast-paced pop-up environment, efficiently assisting customers during the Christmas period.
Education
Master of Arts - Luxury Business
Sotheby's Institute of Art
London01-2023
Bachelor of Arts - English Literature
Tianjin University of Technology
Tianjin01-2022
Skills
- Time management
- Customer satisfaction focus
- Customer service excellence
- Stress tolerance
Timeline
Customer Service Agent
FARFETCH
10.2025 - 07.2026
Customer Service Agent
Concentrix
11.2024 - 09.2025
Luxury Sales Advisor
Joseph at Harey Nichols
01.2024 - 08.2024
Sales Advisor
Kate Spade
11.2023 - 01.2024
Master of Arts - Luxury Business
Sotheby's Institute of Art
Bachelor of Arts - English Literature
Tianjin University of Technology