Rawan Asaad

Quality Assurance & Vendor Trainer

• Led quality assurance (QA) processes for multiple AI data annotation projects, ensuring high accuracy and compliance with TikTok policies.
• Managed vendor performance, providing continuous feedback and driving improvements to maintain and exceed quality benchmarks.
• Delivered training sessions and regular policy updates to vendor teams, ensuring clear understanding and alignment with project requirements.
• Designed and implemented simplified policy guidelines to support reviewers and improve overall efficiency.
• Prepared and presented weekly and monthly quality reports to senior management, highlighting insights, risks, and recommendations for project enhancement.
• Proactively developed improvement plans to optimize workflows, boost quality results, and support long-term project success.

• Managed projects and business development across the Middle East and Europe, focusing on delivering tailored solutions and providing ongoing client support.
• Led the end-to-end project management process, ensuring timely delivery and successful implementation of solutions.
• Maintained strong client communication, addressing needs, providing updates, and ensuring customer satisfaction.
• Represented the company at industry events, expanding the network and identifying new business opportunities.
• Conducted client training sessions to ensure efficient use of the delivered solutions.
• Delivered product presentations and demonstrations to potential clients.
• Managed social media presence to enhance brand visibility and engage with prospective customers.

• Collaborated with cross-functional teams to define project objectives, scope, and deliverables, ensuring alignment with project goals.
• Functioned as the primary point of contact for clients and stakeholders, providing regular updates on project progress and addressing concerns.
• Supervised a team project member, assigning tasks, setting priorities, and ensuring adherence to project milestones.
• Applied a process of continuous review and initiative-taking management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually reviewed and monitored work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
• Undertook formal quarterly performance reviews and 1:1 monthly meeting with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.

• Loped and managed a team of account managers to ensure adherence to SLAs and customer service goals.
• Developed and implemented a strategic account management plan that increased customer satisfaction by X%.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created a wide range of digital assets such as rich media online ads and micro websites.

• Conducted in-depth analysis of fishing rod threads to assess their quality, durability, and performance.
• Utilized advanced laboratory equipment and techniques, including spectroscopy, chromatography, and microscopy, to examine thread samples.
• Presented findings and insights to supervisors and team members through reports and presentations.

• Creating the strategy & plans for their digital marketing campaigns on Facebook and Instagram.
• Managed and monitored Facebook advertising campaigns, optimizing ad targeting, ad creative, and budgets to achieve desired ROI and KPIs.
• Stayed up to date with Facebook algorithm changes, platform updates, and social media trends, adapting strategies accordingly.
• Conducted training sessions and workshops to educate team members or clients on effective Facebook marketing techniques.

• Assisted customers with account inquiries, billing issues, technical troubleshooting, and general inquiries related to Netflix services, via various channels, including phone, email, and chat.
• Updated with Netflix's content offerings and service updates to provide accurate information and recommendations to customers.
• Utilized customer relationship management (CRM) tools to log customer interactions, track issues, and follow up on resolutions.

• Utilized advanced laboratory equipment and techniques, including spectroscopy, chromatography, and microscopy, to examine thread samples.
• Collaborated with cross-functional teams of engineers, and product designers to provide insights and recommendations for thread selection and optimization.