Delivered exceptional customer service to customers nationwide, effectively resolving inquiries and concerns to ensure customer satisfaction
Oversaw ROI analysis, expense management, revenue optimization, and growth potential evaluation, enhancing financial performance and strategic outcomes
Developed and executed an efficient hiring and onboarding process, improving recruitment workflows, enhancing new hire experiences, and boosting employee retention
Developed and executed a detailed project plan for franchise expansion, aligning resources, timelines, and stakeholder collaboration to drive successful market entry and growth
Tax Associate, Trade and Customs
KPMG US
Boston
07.2023 - 05.2024
Advised clients on import and export matters in a variety of industries
Researched, wrote, and reviewed international trade advice
Developed LinkedIn Posts for the KPMG US Trade and Customs team to share with their networks
Assisted in the delivery of multiple client engagements on time and within budget; maintained active communication with clients
Completed restricted party screening for 28,000 entities, assisted a team in completing restricted party screening for over 90,000 entities, and finalized end-user due diligence for 2 medical device clients shipping to Russia
Gender and Global Security Program Assistant
Women In International Security Global
Remote
06.2022 - 07.2023
Assisted in the planning of events including roundtables, networking happy hours, lectures, and more
Contributed to and managed WIIS' social media accounts (LinkedIn, YouTube, Instagram, Facebook)
Helped develop a comprehensive strategy for online communication while utilizing Twitter, Facebook, Instagram, and LinkedIn that incorporated the goals of WIIS Global's chapters and partners
Supported Senior Fellows Joan Johnson-Freese and Brenda Opperman as necessary to develop the roster program
The roster program is a component of the Women in the Military program specifically dedicated to cultivating a list of high-ranking officials in contact with WIIS
American Corner Summer Intern
US Consulate Ponta Delgada
Ponta Delgada
05.2020 - 05.2020
Shadowed Principal Officer Kathryn Hammond
Planned, created, and implemented a social media campaign in preparation for the 225th Anniversary of the Consulate
Gathered and organized data for the development of a tourism app in partnership with the US State Department Diplomacy Lab Project
Higher Education Caseworker
African Refugee Development Center
Tel Aviv
06.2019 - 07.2019
Facilitated the application process by advising students in finding educational options and programs in Israel and abroad suited to their needs and interests, and helping to complete the forms
Helped organize and arrange necessary document verification and tests
Maintained active communication with clients to assist them with accessing information and answering questions
Head Rigger (HR) - Technical Producer (TP) at Star Entertainment Group (The Event Centre)Head Rigger (HR) - Technical Producer (TP) at Star Entertainment Group (The Event Centre)