Ricardo Jorge Tostão de Sousa
Moita
Summary
Technical professional with strong foundation in client relationship management and technical solutions delivery. Skilled in identifying and addressing client needs while effectively coordinating resources to achieve successful project outcomes. Renowned for fostering team collaboration and adapting to dynamic environments, displaying excellent communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Account Manager
Domatica Global Solutions
01.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Success Specialist
Domatica Global Solutions
02.2024 - 01.2025
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
Technical Consultant
Vodafone
08.2022 - 02.2024
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Incorporated real-world examples into workshops for added relevance and practical application of skills learned during workshops.
- Maintained a high level of knowledge and expertise within the subject matter by attending industry conferences, workshops, and training sessions.
- Delivered impactful training sessions for sales personnel, enhancing their understanding of product features and benefits.
- Collaborated with engineering teams to address complex technical challenges encountered during workshops.
Digital Products Delivery Specialist
Future Compta
08.2021 - 08.2022
- Troubleshot complex production issues, working closely with developers and system administrators to identify root causes and implement lasting solutions.
- Ensured high availability of services through routine infrastructure maintenance and timely hardware upgrades.
- Automated routine tasks using scripting languages like Python or Bash, freeing up time for more strategic initiatives.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Collaborated with cross-functional teams to develop an efficient continuous integration and delivery pipeline, ensuring rapid software updates.
AI & Smart Devices Specialist
Future Compta
04.2019 - 07.2021
- Enhanced user experience through continuous monitoring of system performance metrics, identifying areas for improvement, and suggesting potential optimizations.
- Increased system reliability by conducting regular testing and maintenance of IoT hardware and software components.
- Proven ability to learn quickly and adapt to new situations.
Internship
Compta Emerging Business
03.2018 - 07.2018
- Created prototypes of IoT devices, allowing the team to test functionality and gather user feedback for iterative improvements.
- Assisted in troubleshooting technical issues, leading to faster resolution times and improved system stability.
- Created custom mobile applications using native technologies.
- Attended meetings and presentations to learn project details.
- Collaborated with cross-functional teams to ensure seamless integration of hardware and software components.
Education
Electronic Systems and Computers
IPS
01.2019
Skills
- Team collaboration and communication
- Client relations
- Issue resolution
- Networking skills
- Linux operating system
- Windows operating system
- Containerization technologies
- Virtualization technologies
- Wireless communication protocols
- Database management systems
- Cloud computing platforms
- Server management
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Account Manager
Domatica Global Solutions
01.2025 - Current
Customer Success Specialist
Domatica Global Solutions
02.2024 - 01.2025
Technical Consultant
Vodafone
08.2022 - 02.2024
Digital Products Delivery Specialist
Future Compta
08.2021 - 08.2022
AI & Smart Devices Specialist
Future Compta
04.2019 - 07.2021
Internship
Compta Emerging Business
03.2018 - 07.2018
Electronic Systems and Computers
IPS