Ricardo Lopes

Lead Consultant and Analyst with excellent troubleshooting, issue resolution and service skills. Dependable and driven with record seeing complex projects through to completion. Not like many, the IT career didn´t start with a passion for computers. The High School Diploma in Information Systems and Networking followed up to university where Life Sciences course in Nursing emerged. The technical aspect of everything its of great interest so as I was studying I worked as a Paramedic in the national health emergency services units.

I was started to be recognized as a safe pair of hands for delivery and process-focused. This led to an opportunity in 2010 to jump into the IT market where some early roles as a Help Desk support analyst appeared and allowed to gain experience and get familiar with technical practices which evolved later as an Product Manager in Networking and Automation. I started to obtain the formal qualifications in ITIL and PRINCE2 along the way. This provided an invaluable framework. As the years began to roll by, I was mentored, corrected, directed and protected by some great people and finally offered a role as a Service Manager. From there, my teams quickly grew to include 1st Line and 2nd Line Support and other areas. Opportunities led to new organizations, where I continued to run teams and learn how to implement and improve processes and projects.

I thrived on helping resolve issues and got a real buzz from getting people from a place of frustration to a place of elation and mostly to work smarter and faster.

Since 2021, I've been Consulting. Delivering projects, analyzing RFPs and BPMS and helping with governance across several organizations both in Manufacturing, Telco, Finance to Content Moderation Services. Each time is different, and there are no easy magic answers, but I see what works better in certain circumstances and where failure to act will end in disaster. I am a proactive enthusiastic.

I'm great at taking the complex and analyze, see on the little details, identify patterns and making it simple and avoid pitfalls.

• CompTIA Network+ - Computing Technology Industry Association (CompTIA).
• Microsoft Technology Associate(MTA), Database Fundamentals– Microsoft.
• Prince2 Practitioner– AXELOS Global Best Practice.
• CompTIA A+ Technician - Computing Technology Industry Association (CompTIA).
• ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
• Six Sigma Certification
• Basic Life Support Certification (BLS)
• First Aid Certification
• Certified Nursing Assistant (CNA)

Participant at the global intrapreneurship programme at Konica Minolta (also known as the Technology/Transformation Innovation Programme (TIP)), where fifty-five colleagues from across 20 countries covering 18 time zones - from the East Coast of the US to the West Coast of Australia, work on eight exciting challenges over six months with the objective to raise capital of investement from shareholders and sponsors to launch their business idea. This incubation challenge offered me:

1. Ability to cultivate a culture of innovation
2. Leadership support perspective that was essential to raise capital
3. Clearly define objectives
4. Create a robust selection process by design thinking and innovation arenas
5. Ensure effective resource allocation
6. Set cross-functional teams
7. Enable a structured support & network system to have a functional framework of development
8. Hold regular milestones and evaluation check-ins
9. Celebrate success and learn from failures
10. Be ready for scaling and integration

We finished in 5th place. We raised half a million euros to launch the business idea. The product is today part of the company portfolio - Mobotix.