Management of customer portfolio, in coordination with Sales, Logistics and Supply Chain departments;
Order registration (SAP) and monitorization;
Document handling (shipping documents, invoices, credit and debit notes);
Credit reconciliation and process improvement;
Assist in customer relationship development by understanding their business and close follow up communication
Sales & Logistics Representative
Camposol, Lda.
10.2021 - 11.2022
Responsible for Iberian market portfolio (PT - ES) and warehouse operations assistance
First point of contact for all customer queries;
Weekly report to management with market and pricing analysis;
Identify business opportunities by sourcing new customers and/or new products;
Control warehouse operation costs and stock level, in coordination with suppliers and production team
Operations Assistant
Braskem
11.2020 - 07.2021
Management of customer portfolio, in coordination with Sales, Logistics and Supply Chain departments;
Order registration (SAP) and monitorization;
Document handling (shipping documents, invoices, credit and debit notes);
Assist in customer relationship development by understanding their business and close follow up communication
Operator
Kuehne + Nagel
06.2020 - 11.2020
Order picking
Order packing
Marketplace Operations Internship
Nike
02.2020 - 06.2020
Assist in seasonal order entry and order reconciliation;
Resolve order conflicts, including readjustment of 80% of current orderbook
Customer Service Representative
Auto1 Group
01.2017 - 01.2018
Maintain customer satisfaction with diverse strategies focused on after sales support, namely documentation handling, transportation, claim resolution;
Achieve and consistently exceed revenue quota through product and service promotion during routine calls
Operations Assistant at Dura International Services (Customs Authorised Shipping Clearing And Forwarding AgentOperations Assistant at Dura International Services (Customs Authorised Shipping Clearing And Forwarding Agent