Ricardo Martins
Supply Chain
Lisbon
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Operations Assistant
Braskem
02.2023 - Current
- Management of customer portfolio, in coordination with Sales, Logistics and Supply Chain departments;
- Order registration (SAP) and monitorization;
- Document handling (shipping documents, invoices, credit and debit notes);
- Credit reconciliation and process improvement;
- Assist in customer relationship development by understanding their business and close follow up communication
Sales & Logistics Representative
Camposol, Lda.
10.2021 - 11.2022
- Responsible for Iberian market portfolio (PT - ES) and warehouse operations assistance
- First point of contact for all customer queries;
- Weekly report to management with market and pricing analysis;
- Identify business opportunities by sourcing new customers and/or new products;
- Control warehouse operation costs and stock level, in coordination with suppliers and production team
Operations Assistant
Braskem
11.2020 - 07.2021
- Management of customer portfolio, in coordination with Sales, Logistics and Supply Chain departments;
- Order registration (SAP) and monitorization;
- Document handling (shipping documents, invoices, credit and debit notes);
- Assist in customer relationship development by understanding their business and close follow up communication
Operator
Kuehne + Nagel
06.2020 - 11.2020
- Order picking
- Order packing
Marketplace Operations Internship
Nike
02.2020 - 06.2020
- Assist in seasonal order entry and order reconciliation;
- Resolve order conflicts, including readjustment of 80% of current orderbook
Customer Service Representative
Auto1 Group
01.2017 - 01.2018
- Maintain customer satisfaction with diverse strategies focused on after sales support, namely documentation handling, transportation, claim resolution;
- Achieve and consistently exceed revenue quota through product and service promotion during routine calls
Education
Master of Science - Supply Chain Management
Tilburg University
09.2018 - 01.2020
Bachelor of Science - Economics
I.S.C.T.E. - Instituto Universitário De Lisboa
09.2013 - 07.2016
Skills
MS office
SAP
Timeline
Operations Assistant
Braskem
02.2023 - Current
Sales & Logistics Representative
Camposol, Lda.
10.2021 - 11.2022
Operations Assistant
Braskem
11.2020 - 07.2021
Operator
Kuehne + Nagel
06.2020 - 11.2020
Marketplace Operations Internship
Nike
02.2020 - 06.2020
Master of Science - Supply Chain Management
Tilburg University
09.2018 - 01.2020
Customer Service Representative
Auto1 Group
01.2017 - 01.2018
Bachelor of Science - Economics
I.S.C.T.E. - Instituto Universitário De Lisboa
09.2013 - 07.2016
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