Ricardo Martins
Lisbon,The Netherlands
Summary
Supply chain professional with over 5 years of experience in petrochemical, automotive, and agricultural sectors. Proven track record in managing customer portfolios with monthly volumes exceeding 6000 tons, ensuring efficient order fulfillment and customer service. Successfully implemented order automation initiatives, enhancing operational efficiency and service quality. Recognized for building strong customer relationships and driving continuous improvement in dynamic, cross-functional environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Representative
Braskem Netherlands B.V.
Rotterdam
2023.02 - 2025.04
- Managed key customer portfolio and amonthly order book of approximately 6,000 tons, processing orders in ERP (SAP) and coordinating with Demand Planning, Logistics, and Production teams to ensure timely execution. Served as primary contact for customer inquiries, providing proactive issue resolution and maintaining strong customer relationships;
- Led credit reconciliation activities - coordinated team members to process credit and debit corrections, and reported to Accounting team. Reduced outstanding claims since 2023 by over 90%. Implemented automation tool (Winshuttle) within correction process, increasing efficiency and reducing manual effort;
- Onboarded key customers in project for order management (Edge) and order entry automation (Esker).
Sales & Logistics Representative
Camposol, Lda.
Odemira
2021.10 - 2022.11
- Responsible for Iberian market portfolio (PT - ES). Acted as first point of contact for all customer enquiries, identifying new business opportunities. Prepared weekly reports for management including market insights and pricing analyses;
- Assisted in warehouse operations management, monitoring stock levels and controlling operational costs in close collaboration with Production and Logistic teams. Successfully decreased transportation costs by increasing truck's cargo fill rate.
Customer Service Representative
Braskem Netherlands B.V.
Rotterdam
2020.11 - 2021.07
- Managed a portfolio of key customers, overseeing end-to-end order-to-cash process through order registration and monitoring in ERP (SAP);
- Ensured timely and accurate execution of month-end closing activities in collaboration with Demand Planning, Logistics and Commercial;
- Member of first users team for Salesforce implementation.
Marketplace Operations Internship
Nike
Hilversum
2020.02 - 2020.08
- Assisted with seasonal sales order entry, ensuring timely and accurate processing during peak operational periods;
- Successfully assisted in readjusting of approximately 80% of active order book, due to coronavirus outbreak.
Customer Service Representative
Auto1 Group
Madrid
2017.01 - 2018.01
- Maintain customer satisfaction with diverse strategies focused on after sales support, namely documentation handling, transportation, claim resolution;
- Achieve and consistently exceed revenue quota through product and service promotion during routine calls.
Education
Master of Science - Supply Chain Management
Tilburg University
Tilburg 2018.09 - 2020.01
Bachelor of Science - Economics
I.S.C.T.E. - Instituto Universitário De Lisboa
Lisbon 2013.09 - 2016.07
Skills
- Bilingual or multilingual
- Microsoft Office
- SAP
- Salesforce
- Relationship Management
- Analytical
- Communication
Languages
Portuguese
Native
English
Advanced
Spanish
Advanced
French
Elementary
Timeline
Customer Service Representative
Braskem Netherlands B.V.
2023.02 - 2025.04
Sales & Logistics Representative
Camposol, Lda.
2021.10 - 2022.11
Customer Service Representative
Braskem Netherlands B.V.
2020.11 - 2021.07
Marketplace Operations Internship
Nike
2020.02 - 2020.08
Master of Science - Supply Chain Management
Tilburg University
2018.09 - 2020.01
Customer Service Representative
Auto1 Group
2017.01 - 2018.01
Bachelor of Science - Economics
I.S.C.T.E. - Instituto Universitário De Lisboa
2013.09 - 2016.07