RICARDO NUNO SPÍNOLA DE VASCONCELOS

• Negotiated contracts and product prices by collaborating with vendors and developers.
• Built relationships with clients to establish new contracts.
• Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.

• Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
• Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
• Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
• Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.

• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.

• Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues.
• Maintained office supply inventory and ordered new supplies when needed.
• Coordinated logistics operations for shipments, liaising with carriers to secure optimal rates while meeting delivery timelines.
• Assisted in preparation of financial reports by collecting data, analyzing results, and presenting findings to senior management.

• Support for the sales team.
• Organization of reservations and documentation.
• Corporate customer service.

Daily management of commercial space.

Customer service and team supervision.

Stock control and orders.