Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Generic

Ricardo Alexandre Teodoro Pinto

It manager
Oeiras,Queijas

Summary

Multi-certified (MCSE, MCSA) systems administrator with strong experience managing server infrastructures and Datacenter Operations across Windows platforms. Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Manager

1Global
PORTUGAL
01.2023 - 01.2024
  • Directed a cloud migration project for critical applications, achieving a 30% reduction in operational costs
  • Provided comprehensive support for IT infrastructure, including managing system administration tasks, configuring and maintaining firewalls, and addressing helpdesk inquiries
  • Oversaw internal projects related to IT infrastructure, ensuring seamless implementation and operation
  • Managed computer systems and printing operations to optimize efficiency and performance
  • Managing the IT budget, ensuring efficient allocation of resources
  • Leading project management initiatives, overseeing planning, execution, and delivery of IT projects
  • Collaborating on 1GLOBAL Group projects, contributing expertise and coordinating efforts within the broader organization
  • Directing and guiding the IT team, fostering a collaborative and productive work environment
  • Developing and implementing strategic IT initiatives to align with organizational goals and objectives
  • Led a team of 5 in managing enterprise-level IT infrastructure.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Oversaw IT department operations and training.
  • Created and terminated user's accounts from start to finish in business applications.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Updated customers and senior leaders on progress and roadblocks.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
  • Coordinated technical training and personal development classes for staff members.
  • Assisted in development of long-term strategies to grow department and resources.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.

IT Manager

Majorel
PORTUGAL
10.2022 - 03.2023
  • As IT Manager, I'm responsible for driving business growth by developing new business or new ways to grow of existing business and also lead the development of innovative principles and ideas, and provides the business value selling expertise for specific Majorel
  • I'm responsible for the quality, magnitude, and effectiveness of contract relationships between Majorel and the customer
  • In concert with the Majorel teams & delivery teams, cooperates in building effective business relationships between Majorel & the customer
  • As IT Manager, I'm also responsible to lead the contract account team to meet the customer's requirements for quality, speed and cost while meeting Majorel internal metrics in terms of financials and customer satisfaction
  • Finally, I'm responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of Majorel
  • Manage a team of 9 technicians
  • Preparation of annual budget Capex and Opex
  • Follow-up of technological projects and give support to all
  • Develop improvements.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.

Account Manager Technology

Accenture
PORTUGAL
01.2017 - 01.2021
  • As Account Manager, I'm responsible for driving business growth by developing new business or new ways to grow of existing business and also lead the development of innovative principles and ideas, and provides the business value selling expertise for specific Accenture
  • I'm responsible for the quality, magnitude, and effectiveness of contract relationships between Accenture and the customer
  • In concert with the Accenture teams & delivery teams, cooperates in building effective business relationships between Accenture & the customer
  • As Account Manager, I'm also responsible to lead the contract account team to meet the customer's requirements for quality, speed and cost while meeting Accenture internal metrics in terms of financials and customer satisfaction
  • Finally, I'm responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of Accenture
  • Responsible for the proper functioning of the technological area
  • Preparation of annual budget
  • Follow-up of technological projects
  • Develop improvements.

System Administrator Senior

Ageas
PORTUGAL
01.2016 - 01.2017
  • Administration of Windows systems
  • Administration of high availability cluster
  • Installation implementation and administration of Websense
  • Implementation and management of Hyper-V, VMware, vSphere
  • Implementation and management tools to optimize processes defrag.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Managed onboarding and offboarding of employees.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Provisioned new software and hardware for use, following established security policies.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

INFRAESTRUCTURE/ARCHITECTURE

BancoCTT
PORTUGAL
01.2015 - 01.2016
  • Responsible for ensuring the proper functioning of the entire infrastructure whether in the Windows part or in the Firewall part
  • Microsoft Orchestrator domain (orchestrator process implementation)
  • Networking part management with Checkpoint, validation of security policies
  • Responsible to please bridge the networking and internal security teams of the bank and monitor all projects and ensure that they were delivered on time
  • Presentation of proposals to improve the infrastructure part of both DC (systems) and DC (Networing)
  • Design infrastructure and optimization
  • Azure Administrator.

System Administrator

NOS
PORTUGAL
01.2015
  • System Center Configuration Manager (SCCM 2012)
  • Creation and implementation of System Center Config Manager Structure from 0
  • Installation of Config Manager Roles
  • Installation of Servers
  • Installation of Clients
  • Configuration of Servers and Clients Security Roles
  • Patch Management (Security and Machine Compliance)
  • Creation of Patch Management Documentation and Process
  • Implementation of Patch Management Process
  • Creation of Compliance Settings Documentation and Process
  • Implementation of Compliance Settings Process
  • Application/Server Compliance
  • Infrasctructure Management
  • Troubleshooting with Microsoft PFE
  • SQL Reports
  • System Center Operations Management (SCOM 2012)
  • Creation and implementation of System Center Operations Management Strcuture from 0
  • Deployment of Management Packs
  • Implementation of EMC Management Packs
  • Implementation of Netapp Management Packs
  • Implementation of SQL Management Packs
  • Implementation of HP Management Packs
  • Implementation of DELL Management Packs
  • Creation and Implemenation of 'Inhouse' Management Packs
  • Deployement of Linux/UNIX/HP-UX/CentOS Release on SCOM
  • Creation of Monitors, Rules and all Monitorization Settings
  • Server Managament
  • Gateways Management
  • Resource Pools Management
  • Network Management
  • Application Management
  • Distribution Applications creation and management
  • Troubleshooting with Microsoft PFE
  • SQL Reports.

System Administrator

Portugal Telecom
PORTUGAL
01.2015
  • Responsible for the entire infrastructure of the company
  • Implementation of the entire computer structure
  • Implementation and maintenance of Windows domains 2008
  • Maintenance of user accounts
  • Isa server administration
  • Administration Domain Controller (AD, DNS, DHCP)
  • Procedures for backup / data security
  • Administration of Windows systems
  • Administration of high availability cluster
  • Installation implementation and administration of Websense
  • Implementation and management of Hyper-V, VMware, vSphere
  • Implementation and administration in Exchange Server.

System Administrator

Capgemini
01.2014 - 01.2015
  • Responsible for the entire infrastructure of the company
  • Implementation of the entire computer structure
  • Implementation and maintenance of Windows domains 2008
  • Maintenance of user accounts
  • Isa server administration
  • Administration Domain Controller (AD, DNS, DHCP)
  • Procedures for backup / data security
  • Administration of Windows systems
  • Administration of high availability cluster
  • Installation implementation and administration of Websense
  • Implementation and management of Hyper-V, VMware, vSphere
  • Implementation and administration in Exchange Server.

System Administrator

Bes Vida
01.2014
  • Responsible for the entire infrastructure of the company
  • Implementation of the entire computer structure
  • Implementation and maintenance of Windows domains 2008
  • Maintenance of user accounts
  • Isa server administration
  • Administration Domain Controller (AD, DNS, DHCP)
  • Procedures for backup / data security
  • Administration of Windows systems
  • Administration of high availability cluster
  • Installation implementation and administration of Websense
  • Implementation and management of Hyper-V, VMware, vSphere
  • Implementation and administration in Exchange Server.

IT Director

Transfex
01.2011 - 01.2013
  • Responsible for the entire infrastructure of the company
  • Implementation of the entire computer structure
  • Implementation and maintenance of Windows domains 2008
  • Maintenance of user accounts
  • Isa server administration
  • Administration Domain Controller (AD, DNS, DHCP)
  • Procedures for backup / data security
  • Administration of Windows systems
  • Administration of high availability cluster
  • Installation implementation and administration of Websense
  • Implementation and management of Hyper-V, VMware, vSphere
  • Implementation and management tools to optimize processes defrag
  • Implementation and administration in Exchange Server.

System Administrator

Hp Portugal
01.2007 - 01.2011
  • Management DataCenter GALP and Jeronimo Martins
  • Intrusion detection, penetration testing / vulnerability, system implementation and auditing corporate antivirus software
  • Implementation and maintenance of Windows domains 2003/2008
  • Maintenance of user accounts
  • Isa server administration
  • Administration Domain Controller (AD, DNS, DHCP)
  • Procedures for backup / data security
  • Administration of Windows systems
  • Administration of high availability cluster
  • Installation implementation and administration of Websense
  • Implementation and management of Hyper-V, VMware, vSphere
  • Experience with tools (HP OpenView, Insight Manager and Service Desk)
  • Running scripts in ShellScript.

Education

Master of Science -

Instituto Superior Técnico
01.2006

High School Diploma -

RUMOS
01.2013

Skills

  • LAN/WAN/NOC Administration
  • Project Management
  • Workflow Planning
  • Productivity Improvement
  • Technical Support
  • Systems Installation, Configuration & Upgrading
  • Security Solutions
  • Database Design & Management
  • NOS Patches & Updates
  • Training & Mentor
  • Active Directory 10 years
  • Microsoft Orchestrator
  • VmWare
  • Azure
  • Clustering
  • Information confidentiality
  • IT Procurement
  • IT Compliance
  • IT risk management
  • IT Infrastructure
  • IT Budgeting
  • Operating system management
  • Virtualization
  • Enterprise Architecture
  • Disaster Recovery
  • Risk mitigation planning
  • Team Collaboration
  • IT Asset Management
  • Documentation And Reporting
  • Business Analysis
  • Network Administration
  • Documentation Management
  • Change Management
  • IT resource use
  • Project Leadership
  • Technology Integration
  • Budget Administration
  • Teamwork and Collaboration
  • Multitasking
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Professionalism
  • VMware Virtualization
  • Managing Service Level Agreements
  • Project Records
  • Team Meetings
  • Client Requirements
  • Wireless Access Point
  • Technical Onboarding Design
  • Technical Troubleshooting
  • Client Meetings
  • Cyber Security Best Practices
  • Windows NT

Certification

2013, MCSE 2012, Former Microsoft Certified Systems Engineer, now Microsoft Certified Solutions Expert

Languages

English - Fair
Advanced
C1
Portuguese - MotherTongue
Proficient
C2
Spanish - Professional
Intermediate
B1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Manager

1Global
01.2023 - 01.2024

IT Manager

Majorel
10.2022 - 03.2023

Account Manager Technology

Accenture
01.2017 - 01.2021

System Administrator Senior

Ageas
01.2016 - 01.2017

INFRAESTRUCTURE/ARCHITECTURE

BancoCTT
01.2015 - 01.2016

System Administrator

NOS
01.2015

System Administrator

Portugal Telecom
01.2015

System Administrator

Capgemini
01.2014 - 01.2015

System Administrator

Bes Vida
01.2014

IT Director

Transfex
01.2011 - 01.2013

System Administrator

Hp Portugal
01.2007 - 01.2011

Master of Science -

Instituto Superior Técnico

High School Diploma -

RUMOS
Ricardo Alexandre Teodoro PintoIt manager