Rivaldo Pinto
Google Ads Strategist
Summary
Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Google Ads Strategist
Teleperformance
10.2023 - Current
- Optimized resource allocation by prioritizing initiatives based on their potential impact on overall business performance.
- Helped clients develop website portals and social media pages to promote businesses.
- Evaluated performance metrics, identifying areas for improvement and implementing targeted action plans to achieve desired outcomes.
- Leveraged advanced analytical skills to identify emerging trends and potential threats, informing proactive response measures where necessary.
- Devised risk mitigation strategies that safeguarded companies from potential pitfalls ensuring long-term stability.
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
TalkTalk Sales Associate
TalkTalk
01.2021 - 08.2023
- Convert the interest of prospective customers to a sale, whilst providing a positive and engaging customer experience
- Answering calls and providing excellent customer service
- Listening to customers queries and resolving quickly
- Addressing any customer complaints and ensuring they are resolved effectively and within timelines
- Logging call information after each encounter with a new customer
- Ensuring customers always receive excellent service and leave the call satisfied with our service.
LLoyds Banking Group (Manchester, UK)-Senior Case Handler
LLoyds Banking Group
01.2020 - 11.2020
- Planning daily tasks
- Managing complex customer complaints
- Weekly target deadlines
- Produce reports detailing investigations and conclusions
- Provide consistent fair outcome to customers
- Inbound/outbound detailed customer phone calls.
Kaplan (Manchester, UK)-Client Service Officer
Kaplan
10.2019 - 01.2020
- Developed effective self-organizational and time-management skills
- Generate reports to review performance and quality of service delivery
- Build and sustain strong relationships with clients
- Inbound/outbound detailed customer phone calls.
Barclaycard (Northampton,UK)- Case Handler
Barclaycard
01.2018 - 10.2019
- Managing complex customer complaints
- Weekly target deadlines
- Produce reports detailing investigations and conclusions
- Provide consistent fair outcome to customers.
Education
BSC(HONS) International Relations -
De Montfort University
Leicester, UK 09.2015 - 05.2018
Skills
- Excellent communication and interpersonal skills, able to interact effectively with stakeholders at all levels, developed through extensive experience of working in a fast-paced customer-facing role in the hospitality sector
- Adaptability
- Advertising Strategy
- A committed team player, able to motivate and inspire others and work well in a cohesive team, demonstrated through completing group assignments with other students during degree studies
- Organised and methodical with excellent time management skills proven through successfully coordinating multiple commitments
- Multilingual and culturally sensitive with an international outlook, developed through the experience of having lived and studied abroad with a wide range of nationalities
- Ability to remain calm and focused under pressure to work well within strict deadlines consistently demonstrated in the demanding, fast-moving and pressurized environment
- Well-developed leadership and mentoring skills developed through the experience of training new members of staff and conveying commercial awareness to existing colleagues
- Logical and analytical, a lateral thinker with a systematic approach to problem-solving
- Account Management
- Web Content Management
References
Available upon request
Timeline
Google Ads Strategist
Teleperformance
10.2023 - Current
TalkTalk Sales Associate
TalkTalk
01.2021 - 08.2023
LLoyds Banking Group (Manchester, UK)-Senior Case Handler
LLoyds Banking Group
01.2020 - 11.2020
Kaplan (Manchester, UK)-Client Service Officer
Kaplan
10.2019 - 01.2020
Barclaycard (Northampton,UK)- Case Handler
Barclaycard
01.2018 - 10.2019
BSC(HONS) International Relations -
De Montfort University
09.2015 - 05.2018
Similar Profiles
Tyquan AbsonTyquan Abson
Training Specialist at TeleperformanceTraining Specialist at Teleperformance
Neerajna SharmaNeerajna Sharma
Customer Service Executive at TeleperformanceCustomer Service Executive at Teleperformance
Shenel DunkleyShenel Dunkley
Call Centre Manager at TeleperformanceCall Centre Manager at Teleperformance