Rodrigo Oliveira
Resumo do currículo
- Dedicated Customer Service Agent with call centre and telesales campaign experience. Adept at complaint and enquiry handling to build customer loyalty and retention. Offers robust product knowledge to maximise sales.
- Cheerful individual with consultative sales expertise. Demonstrates strong communication and influencing skills. Understands needs and tailors service delivery to achieve optimum customer care.
- Confident Sales Agent successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Visão geral
3
3
Languages
3
3
years of post-secondary education
8
8
years of professional experience
Experiência profissional
Receptionist
rockslane
London, United Kingdom
2018.09 - 2021.10
- Maintained clean and orderly reception area to impress and welcome visitors.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Helped to enforce policies and procedures, proactively addressing issues with management.
Sales Agent
MSC
Porto, Portugal
2021.12 - 2023.09
- Handled credit and debit card payment processing to complete purchasing experience.
- Shared comprehensive brand and product knowledge to maximise sales.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Secured new clients through targeted prospecting and networking.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
- Researched new products, market trends and technology to stay abreast with latest updates.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Liaised with potential customers to determine needs and provide recommendations.
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
Sales and Customer Service Representative
Cruise1st
Remote , United Kingdom
2023.09 - Current
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Collected customer data, processing in line with GDPR guidelines.
- Followed-up on customer interactions to provide further support.
- Maintained working knowledge of available products and services for enhanced customer service.
- Processed payments for clients and created invoices for outstanding balances.
- Attended to incoming enquiries within target timeframes.
- Navigated internal database to execute tasks quickly and efficiently.
- De-escalated negative correspondence to achieve positive outcome.
- Dispatched or escalated tasks to appropriate departments for swift resolution.
- Wrote professional business correspondence and prepared informational sheets for clients.
- Informed customers of promotions and special offers to increase sales and revenue.
- Composed monthly sales reports to brief management regarding performance and revenues.
- Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.
- Practised upsell and cross-sell promotions to gain leads and increase profits.
- Hot and Cold leads
Formação académica
UEFA B FOOTBALL COACH - Football
Warubi
Jenna 2021.09 - 2021.10
UEFA C - Football Coach
LondonFa
London 2016.03 - 2016.06
High School - Information and technology
Carolina Michaelis
Porto 2006.09 - 2009.07
Competências
- Business operations understanding
- Client event planning
- Email correspondence
- Calm under pressure
- Travel coordination
- Multi-line telephone systems
- MS office proficiency
- Mail sorting
- Invoice processing
- Customer Service
- Microsoft Office Suite
- Active listening
- Front desk security protocols
- Troubleshooting
- Multi Tasking
Languages
Português
First language
English
Proficiente
Spanish
Avançado
Cronologia
Sales and Customer Service Representative
Cruise1st
2023.09 - Current
Sales Agent
MSC
2021.12 - 2023.09
UEFA B FOOTBALL COACH - Football
Warubi
2021.09 - 2021.10
Receptionist
rockslane
2018.09 - 2021.10
UEFA C - Football Coach
LondonFa
2016.03 - 2016.06
High School - Information and technology
Carolina Michaelis
2006.09 - 2009.07