Rosa Verissimo
Praia Da Vitória,Portugal
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Businesswoman
Snack Bar Rosa
Praia Da Vitória, Portugal
05.2019 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Street Vendor
A nossa tasca
Praia Da Vitoria, Portugal
02.2017 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
Cleaning Lady
Açorclean
Praia Da Vitoria, Portugal
03.2014 - 11.2016
- Swept and mopped floors, vacuumed carpets, and dusted furniture.
- Washed windows inside and out.
- Emptied trash cans and replaced liners.
- Notified supervisors when additional supplies were needed for cleaning tasks.
- Inspected areas upon completion of cleaning to ensure quality standards were met.
- Followed health codes while performing cleaning duties.
- Provided assistance to guests when requested.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Created inventory checklists and stocked housekeeping carts.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed safety processes for all manual and electric cleaning equipment.
Supermarket Employee
Modelo Continente
Praia Da Vitória, Portugal
01.2010 - 12.2012
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Francisco Ornelas Da Câmara
Praia Da Vitória07-2004
Skills
- Communication
- Customer Relations
- Organization and Time Management
- Recordkeeping
- Conflict Resolution
- Organizational Skills
- Supervision and leadership
- Customer Service
- Dependable and Responsible
Languages
Portuguese
Proficient
C2
English
Beginner
A1
Spanish
Elementary
A2
Timeline
Businesswoman
Snack Bar Rosa
05.2019 - Current
Street Vendor
A nossa tasca
02.2017 - 01.2019
Cleaning Lady
Açorclean
03.2014 - 11.2016
Supermarket Employee
Modelo Continente
01.2010 - 12.2012
Francisco Ornelas Da Câmara