Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rosa Verissimo

Rosa Verissimo

Praia Da Vitória,Portugal

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Businesswoman

Snack Bar Rosa
Praia Da Vitória, Portugal
05.2019 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

Street Vendor

A nossa tasca
Praia Da Vitoria, Portugal
02.2017 - 01.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Achieved cost-savings by developing functional solutions to problems.
  • Delivered products to customer locations on time.
  • Maintained schedule of class assignments to meet deadlines.

Cleaning Lady

Açorclean
Praia Da Vitoria, Portugal
03.2014 - 11.2016
  • Swept and mopped floors, vacuumed carpets, and dusted furniture.
  • Washed windows inside and out.
  • Emptied trash cans and replaced liners.
  • Notified supervisors when additional supplies were needed for cleaning tasks.
  • Inspected areas upon completion of cleaning to ensure quality standards were met.
  • Followed health codes while performing cleaning duties.
  • Provided assistance to guests when requested.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created inventory checklists and stocked housekeeping carts.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Followed safety processes for all manual and electric cleaning equipment.

Supermarket Employee

Modelo Continente
Praia Da Vitória, Portugal
01.2010 - 12.2012
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained records related to sales for store management.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

Francisco Ornelas Da Câmara
Praia Da Vitória
07-2004

Skills

  • Communication
  • Customer Relations
  • Organization and Time Management
  • Recordkeeping
  • Conflict Resolution
  • Organizational Skills
  • Supervision and leadership
  • Customer Service
  • Dependable and Responsible

Languages

Portuguese
Proficient
C2
English
Beginner
A1
Spanish
Elementary
A2

Timeline

Businesswoman

Snack Bar Rosa
05.2019 - Current

Street Vendor

A nossa tasca
02.2017 - 01.2019

Cleaning Lady

Açorclean
03.2014 - 11.2016

Supermarket Employee

Modelo Continente
01.2010 - 12.2012

Francisco Ornelas Da Câmara
Rosa Verissimo