Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Rosa Viassi

Rosa Viassi

Lisbon,Portugal

Summary

Dedicated and customer-oriented professional with experience in reception, visitor support, and retail assistance. Skilled in delivering excellent customer service, managing administrative tasks, and ensuring smooth daily operations. Recognized for strong communication, organizational skills, and the ability to create a welcoming environment for clients and visitors.

Overview

6
6
years of professional experience

Work history

Visitor Support Assistant

Telecabine Lisboa
05.2025 - 08.2025
  • - Welcome and assist visitors, ensuring a positive experience.
  • - Provide guidance and visitor support.
  • - Manage ticket sales and issuance.
  • - Perform administrative support, including room reservations.
  • - Assist with queue management.
  • - Ensure compliance with internal policies and procedures.

Shop Assistant

3D Fun Art Museum
11.2024 - 02.2025
  • - Greeted and assisted visitors, delivering a welcoming and memorable experience.
  • - Guided and supported guests throughout their visit.
  • - Monitored and maintained the organization of the exhibition space.
  • - Handled ticket sales and retail transactions at the museum shop.
  • - Participated in events and activities hosted within the museum.

Receptionist

Spazenclinic, Aesthetic Medicine
09.2019 - 02.2020
  • Facilitated front-desk reception, addressing telephone and in-person inquiries efficiently.
  • Coordinated physicians’ schedules, managing patient appointments effectively.
  • Maintained accurate patient records and updated relevant databases consistently.
  • Assisted in preparation and organisation of medical documentation for seamless operations.
  • Handled billing and payments, alongside various administrative tasks to ensure smooth processes.
  • Cultivated a welcoming environment for patients and visitors, enhancing overall experience.
  • Supported internal communications among patients, doctors, and staff to maintain clarity.

Education

GCSEs - Language and Humanities

Externato Crisfal
Lisbon
09.2019 - 07.2020

Diploma of Higher Education - Psychology

Lusofona University
Lisbon
09.2021 -

Skills

  • - Customer Service & Visitor Support
  • - Reception & Front Desk Operations
  • - Scheduling & Calendar Management
  • - Ticketing & Sales Transactions
  • - Strong Interpersonal & Communication Skills
  • - Problem Solving & Conflict Resolution
  • - Multitasking & Time Management
  • - Ability to Work in Fast-Paced Environments
  • - Languages: Portuguese (native), English (fluent)

Languages

English
Fluent
Portuguese
Fluent

Timeline

Visitor Support Assistant

Telecabine Lisboa
05.2025 - 08.2025

Shop Assistant

3D Fun Art Museum
11.2024 - 02.2025

Diploma of Higher Education - Psychology

Lusofona University
09.2021 -

GCSEs - Language and Humanities

Externato Crisfal
09.2019 - 07.2020

Receptionist

Spazenclinic, Aesthetic Medicine
09.2019 - 02.2020

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Rosa Viassi