ROSILDA M. ATHAYDE
Vila Nova de Gaia,13
Summary
I am an ambitious and responsible professional who approaches every task with focus and dedication.
With solid experience in customer service, teamwork, and leadership, I excel at setting priorities, effective delegation, and aligning teams towards common goals.
I have extensive experience in supporting clients — from identifying problems and structuring processes to implementing effective solutions.
I'm driven by finding solutions, developing skills, and embracing challenges with meaningful potential.
Overview
22
22
years of professional experience
Work History
Onboarding Coordinator
Lectra
11.2024 - Current
- Lead product demonstrations for clients, showcasing the capabilities and benefits of the TextileGenesis® traceability platform.
- Facilitate onboarding sessions for regional brand teams and suppliers, ensuring smooth adoption and effective use of the platform.
- Maintain regular, proactive follow-ups with users to encourage consistent transaction logging and sustained engagement.
- Provide remote support, offering troubleshooting, guidance, and ongoing assistance to Lectra and TextileGenesis customers.
- Oversee the implementation of new services for CAD customers, ensuring a seamless and efficient integration process.
- Monitor and coordinate the successful installation of software updates, following up to ensure system readiness and optimal performance.
Customer Loyalty Representative UK
Lectra
01.2022 - 10.2024
- Managing cross-departmental collaboration between Expertise Center and Field Service Engineers, Contract and Sales across EMEA region, resulting in 90% customer's requests successfully solved daily.
- Placing orders and provide all required support before and after delivery through SAP
- Monthly accounting and invoicing through SAP
- Daily process of software licenses through SAP
- Daily register cases through Sales Force
Service Center Agent
LGSP
04.2015 - 01.2022
- Delivered high-quality sales, technical, and logistical support to more than two hundred airports (B2B) around the globe in English and Portuguese language.
- Coordinated flight irregularities resolution and managed a team of several agents on a rotational basis during the involuntary flight cancellations.
- Communicated with station managers, coordinators, and ticketing agents around the globe, within Lufthansa and other airlines, to solve problems, irregularities, and issues risen in daily work.
- Issued on a daily bases tickets, sales reports and ticket refunds
Accounting Assistant
Cuf - Hospitais e Clínicas
05.2010 - 03.2015
- Daily audit and expedition of invoices (health insurance
- Companies)
- Daily invoicing
- Reported to management and performing administrative duties
- Scheduled and confirmed medical appointments.
Service Center Agent
Randstad
09.2003 - 04.2010
- Treated several BackOffice processes for Optimus Home through Siebel and Outlook
- Managed large amounts of inbound and outbound calls in a timely manner
Education
License´s Degree - Tourism
ISAI - Instituto Superior De Assistentes E Intérpretes
Porto, Portugal01.2002
Skills
- Customer-Focused Service
- Leadership
- Methodical
- Intercultural communication
- Team worker
- Positive attitude
- Adaptable to changing situations
- SAP
- Sales Force
- Microsoft Office
- Siebel
- One-Res
LANGUAGES
Portuguese native
English C2
Spanish B2
French A2
HOBBIES
Travelling, Reading, Hiking, Singing, Cooking
RECOMMENDATIONS
(4) Recommendations | Rosilda M. Athayde | LinkedIn
Timeline
Onboarding Coordinator
Lectra
11.2024 - Current
Customer Loyalty Representative UK
Lectra
01.2022 - 10.2024
Service Center Agent
LGSP
04.2015 - 01.2022
Accounting Assistant
Cuf - Hospitais e Clínicas
05.2010 - 03.2015
Service Center Agent
Randstad
09.2003 - 04.2010
License´s Degree - Tourism
ISAI - Instituto Superior De Assistentes E Intérpretes