Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
RUI BURGUETE

RUI BURGUETE

Lisbon

Summary

Resourceful sales person with expertise in new business development, financial reporting and product and services placement.

Exceptional communicator offering excellent customer service, with first-rate problem-solving and negotiation skills.

Recognized for delivering record-breaking revenue and profit gains within highly competitive markets such as the hotel industry, SaaS and others.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Country Manager

HRS International - Hospitality Retail Systems
08.2019 - 01.2024

Open company in Portugal.

Executing and managing the whole sales cycle from prospecting the market, closing deals and implementing systems in the new customers.

Developed strategic partnerships to expand product offerings and win new accounts/customers.

Delivered exceptional customer service by addressing client concerns promptly and effectively.

Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.

Established strong relationships with key industry players for business growth and expansion.

Increased market share by developing and implementing effective sales strategies.

Managed cross-functional teams to ensure seamless operations and drive business objectives.

Sales Director

Sana Metropolitan
08.2018 - 11.2018

Customer satisfaction consistently addressing client needs, and providing exceptional service.

Managing the sales team.

Optimized sales operations by streamlining processes, implementing PMS system transition.

Expanded corporate market presence leading to increased and new business opportunities.

Sales Executive

Sheraton Lisbon Hotel
04.2018 - 07.2018

Temporary position to replace colleague on maternity leave. Sales and key account management of MICE customers.

Partner Business Developer

Supper Stars
05.2017 - 01.2018

Launching the company in the corporate market.

Developed strong relationships with key clients for improved customer satisfaction and long-term partnerships.

Aligned product offerings with client needs by working closely with product development teams to enhance features and functionalities.

Conducted extensive market research to identify potential leads and develop targeted marketing strategies.

Corporate and Mice Manager

Discovery Hotel Management
06.2014 - 05.2017

Launching the company/brand in the Portuguese Hotel Industry market.

MICE commercial procedures implementation across all the different brand's hotels.

Sales team management for corporate customers across the brand's hotels.



Sales Director

Monte Real Hotel, Termas - SPA
06.2009 - 06.2014

Open the hotel.

Customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.

Optimized sales operations by streamlining processes, implementing CRM systems.

Expanded market presence through targeted prospecting efforts, leading to increased brand awareness and new business opportunities.

Loyalty Program Customer Service Agent

TAP, Portuguese
03.2009 - 06.2009

Frequent Flyer programme for the company in the English, Spanish, French markets.

Senior Travel Consultant

Twohigs Travel
02.2008 - 02.2009

Senior sales executive for the high end market offering exotic destinations and complex itineraries.

Tailor made travel packages - hotels, flights, car rental, insurances and traveling documentation.

Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.

Loyalty Program Supervisor

E-Bookers, Royal Bank of Scotland
11.2007 - 01.2008

Managing the sales team for credit card owners offering them exceptional customer service 24/7.

Tailor made travel packages - hotels, flights, car rental, insurances and traveling documentation.


Senior Travel Consultant

Usit
02.2007 - 10.2007

Sales executive for tailor made travel packages - hotels, flights, car rental, insurances and traveling documentation.

Student and worker exchange programs.

Senior Travel Consultant

E-Bookers
01.2006 - 01.2007

Sales executive and groups department.

Tailor made travel packages - hotels, flights, car rental, insurances and traveling documentation.

Loyalty Program Customer Service Agent

American Airlines
04.2004 - 12.2005

Frequent Flyer programme for the company in the English, American, Canadian, French markets.

Education

Bachelor of Tourism Studies -

INP - Instituto Superior Novas Profissões
Lisbon
09.2019

No Degree - PAGETUR - EXECUTIVE EDUCATION

Catolica Lisbon School of Business & Economics
Lisbon
06.2018

Skills

  • Management analytics tools
  • High negotiation skills
  • Market Development
  • Project Management
  • Sales and Marketing
  • Business Planning
  • Brand Management
  • Team Leadership
  • Lead Generation
  • Contract Development and Management
  • Budget Management
  • Key Performance Indicators (KPI)
  • Strategic Planning
  • Budgeting and Cost Control
  • International Sales Management
  • Strong networking
  • Communication skills - 4 languages
  • Cross-Functional Team Management
  • Account and Territory Management

Certification

  • PMS - Hospitality Professional Cloud Sales Specialist, ORACLE
  • POS - Food and Beverage Enablement, ORACLE

Languages

Portuguese
Native language
English
Proficient
C2
French
Upper intermediate
B2
Spanish
Upper intermediate
B2

Timeline

Country Manager

HRS International - Hospitality Retail Systems
08.2019 - 01.2024

Sales Director

Sana Metropolitan
08.2018 - 11.2018

Sales Executive

Sheraton Lisbon Hotel
04.2018 - 07.2018

Partner Business Developer

Supper Stars
05.2017 - 01.2018

Corporate and Mice Manager

Discovery Hotel Management
06.2014 - 05.2017

Sales Director

Monte Real Hotel, Termas - SPA
06.2009 - 06.2014

Loyalty Program Customer Service Agent

TAP, Portuguese
03.2009 - 06.2009

Senior Travel Consultant

Twohigs Travel
02.2008 - 02.2009

Loyalty Program Supervisor

E-Bookers, Royal Bank of Scotland
11.2007 - 01.2008

Senior Travel Consultant

Usit
02.2007 - 10.2007

Senior Travel Consultant

E-Bookers
01.2006 - 01.2007

Loyalty Program Customer Service Agent

American Airlines
04.2004 - 12.2005

Bachelor of Tourism Studies -

INP - Instituto Superior Novas Profissões

No Degree - PAGETUR - EXECUTIVE EDUCATION

Catolica Lisbon School of Business & Economics
  • PMS - Hospitality Professional Cloud Sales Specialist, ORACLE
  • POS - Food and Beverage Enablement, ORACLE
RUI BURGUETE