Rui Felix
Ermesinde,Portugal
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
IT Manager
Liderbox – Artes Gráficas
Barcelos, Portugal
04.2016 - Current
- Implemented network security policies and performed audits, leading to reduction in security breaches.
- Oversaw execution of IT projects from inception to execution.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Liaised with third parties to purchase end user equipment as necessary.
- Collaborated with project engineers to roll out, manage, or patch software.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Managed team of IT support technicians, developing workflows and processes.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Led infrastructure projects to install and upgrade various systems.
IT Manager
Monteiro, Ribas - Embalagens Flexíveis, SA
Porto, Portugal
01.2001 - Current
- Implemented network security policies and performed audits, leading to reduction in security breaches.
- Oversaw execution of IT projects from inception to execution.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Liaised with third parties to purchase end user equipment as necessary.
- Collaborated with project engineers to roll out, manage, or patch software.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Managed team of IT support technicians, developing workflows and processes.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Led infrastructure projects to install and upgrade various systems.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Identified and recommended cost-effective technology solutions.
Education
Master of Business Administration - Business Administration
09.2014 - 07.2016
Bachelor of Science - Computer Science
09.2011 - 06.2014
Postgraduation - Data Science
02.2018 - 02.2019
Skills
- Windows & Linux operating systems
- VMware
- IT security and networking
- IT budget and cost control
- Database programming
- Software applications
- Database management software
- ASP
- SQL
- Testing and maintenance
- Microsoft Visual C#NET
- Analytical problem solving
- Microsoft SQL server
- Database development
- Writing queries
- Database administration
- Visual Basic NET
- VBScript
Languages
English
Upper intermediate
Portuguese
Native
Timeline
PBS - Porto Business School - Postgraduation, Data Science
02.2018 - 02.2019
IT Manager - Liderbox – Artes Gráficas
04.2016 - Current
UMAIA - Universidade da Maia - Master of Business Administration, Business Administration
09.2014 - 07.2016
UMAIA - Universidade da Maia - Bachelor of Science, Computer Science
09.2011 - 06.2014
IT Manager - Monteiro, Ribas - Embalagens Flexíveis, SA
01.2001 - Current
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