Rui Pontes
Seixal,Arrentela
Summary
Experienced Operations Manager with a proven track record in leading teams and optimising operational processes. Over 25 years at Foundever, managed a team of 40, monitored staff performance, and maintained high-quality standards. Expertise in risk assessment, customer relationship management, and technical training. Successfully handled escalations and technical cases across Europe, delivering effective solutions and outstanding customer service. Career goal: to leverage extensive experience in operations management to drive organisational success and continuous improvement.
Overview
3
3
Languages
25
25
years of professional experience
Work History
Operations Manager
Foundever
Lisbon
05.2022 - 06.2026
- Leading a team of 40 people as Operation manager.
- Monitored staff performance and developed improvement plans.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Conducted risk assessments, mitigating potential issues before they impacted business operations.
ATS consumer Printing
Foundever (Hewlett Packard)
Barcelona- Lisbon
05.2011 - 04.2022
- Handling escalations and technical cases from all over Europe.
- Delivering training.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Technical mentor
Foundever
Lisbon
01.2006 - 04.2011
- Tech lead of a team of 20 people.
- support a variety of products, software, and operating systems. Consumer and enterprise printers, multifunctions, and ScanJet products.
- Remote and live training between Portugal and the Netherlands.
Customer Support Specialist
Foundever
Lisbon
02.2001 - 12.2005
- Providing phome support for print, scan, fax, copy, CD writers, HP software, Windows OS, Mac OS, iOS, and Android around HP consumer and enterprise hardware and software.
- Maximised customer satisfaction by resolving service issues promptly.
Education
High school - Physical Education
ESA
Amora1998
Skills
- Team leadership
- Performance monitoring
- Risk assessment
- Customer relationship management
- Operational support
- Technical training
- Issue resolution
- Outstanding customer service
Languages
English
Intermediate
B1
Spanish
Elementary
A2
Portuguese
Upper Intermediate
B2
Timeline
Operations Manager
Foundever
05.2022 - 06.2026
ATS consumer Printing
Foundever (Hewlett Packard)
05.2011 - 04.2022
Technical mentor
Foundever
01.2006 - 04.2011
Customer Support Specialist
Foundever
02.2001 - 12.2005
High school - Physical Education
ESA