Microsoft Office
Rui Assis Costa MBA
Business Management Consultant
A-Ver-O-Mar
Summary
Business Management Consultant | Strategic Achiever, Learner & Operational Catalyst
I deliver measurable results by merging strategic foresight, disciplined execution, and continuous learning. My expertise lies in driving profitability through operational excellence: reducing recurring incidents by 30% (Booking.com), boosting product adoption by 25% (Signify), and streamlining global aviation fleets to 99% readiness (KLM). A natural problem-solver, I thrive in ambiguity—balancing data-driven decision-making with stakeholder collaboration to cut costs, enhance efficiency, and foster trust. My engineering rigor (aircraft systems) and MBA-trained business acumen allow me to bridge technical and strategic domains, while cross-cultural experience (Portugal, Netherlands, Brazil) ensures agility in dynamic environments. I empower teams through transparent leadership, morale-building, and accountability, always prioritizing sustainable growth over short-term fixes. Let’s transform challenges into opportunities.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Adviser Business Partnership
Booking.com
Porto
05.2021 - Current
- Maintained customer satisfaction above 92% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to more than 30 contacts a day, paying attention to special needs or wants.
Ground Handling Agent
Portway
Porto
05.2017 - 10.2018
- Oversaw ticketing of 27 flights, gate and ramp services with maximum security performance.
- Communicated and fostered closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Aircraft Mechanic
Air France-KLM Engineering and Maintenance
06.2005 - 06.2008
- Phased out two aircraft for the KLM city hopper fleet while increasing reliability to 99%.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Inspected all received aircraft parts to verify compliance with FAA and EASA regulations.
Education
MBA - Business Administration And Management
Caótica Porto Business School
Porto 02.2019 - 11.2023
Master of Science - Air Transportation
Institute of Education And Sciences (ISEC)
Lisbone 10.2014 - 06.2016
Bachelor of Science - Aviation Management
Porto Lusophone University
Porto 09.2009 - 06.2013
Associate of Applied Science - Aircraft Maintenance
ROC Tilburg
Zwolle 09.2000 - 06.2001
Skills
Critical Thinking
Predictive modeling
Business process mapping
Project finance
Negotiation
Effective communication
Team collaboration
Process change management
Accomplishments
- Helped change legislation on migration by lobbying for JAN Young Angolans In the Netherlands
- Awarded 500 thousand EUROs to the new repatriation program
Software
SAP CS
Google for Business
Tableau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Adviser Business Partnership
Booking.com
05.2021 - Current
MBA - Business Administration And Management
Caótica Porto Business School
02.2019 - 11.2023
Ground Handling Agent
Portway
05.2017 - 10.2018
Master of Science - Air Transportation
Institute of Education And Sciences (ISEC)
10.2014 - 06.2016
Bachelor of Science - Aviation Management
Porto Lusophone University
09.2009 - 06.2013
Aircraft Mechanic
Air France-KLM Engineering and Maintenance
06.2005 - 06.2008
Associate of Applied Science - Aircraft Maintenance
ROC Tilburg
09.2000 - 06.2001