Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Timeline
BusinessAnalyst
Rui Assis  Costa MBA

Rui Assis Costa MBA

Business Management Consultant
A-Ver-O-Mar

Summary

Business Management Consultant | Strategic Achiever, Learner & Operational Catalyst
I deliver measurable results by merging strategic foresight, disciplined execution, and continuous learning. My expertise lies in driving profitability through operational excellence: reducing recurring incidents by 30% (Booking.com), boosting product adoption by 25% (Signify), and streamlining global aviation fleets to 99% readiness (KLM). A natural problem-solver, I thrive in ambiguity—balancing data-driven decision-making with stakeholder collaboration to cut costs, enhance efficiency, and foster trust. My engineering rigor (aircraft systems) and MBA-trained business acumen allow me to bridge technical and strategic domains, while cross-cultural experience (Portugal, Netherlands, Brazil) ensures agility in dynamic environments. I empower teams through transparent leadership, morale-building, and accountability, always prioritizing sustainable growth over short-term fixes. Let’s transform challenges into opportunities.

Overview

20
20
years of professional experience
12
12
years of post-secondary education
4
4
Languages

Work History

Adviser Business Partnership

Booking.com
Porto
05.2021 - Current
  • Maintained customer satisfaction above 92% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to more than 30 contacts a day, paying attention to special needs or wants.

Ground Handling Agent

Portway
Porto
05.2017 - 10.2018
  • Oversaw ticketing of 27 flights, gate and ramp services with maximum security performance.
  • Communicated and fostered closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Aircraft Mechanic

Air France-KLM Engineering and Maintenance
06.2005 - 06.2008
  • Phased out two aircraft for the KLM city hopper fleet while increasing reliability to 99%.
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Inspected all received aircraft parts to verify compliance with FAA and EASA regulations.

Education

MBA - Business Administration And Management

Caótica Porto Business School
Porto
02.2019 - 11.2023

Master of Science - Air Transportation

Institute of Education And Sciences (ISEC)
Lisbone
10.2014 - 06.2016

Bachelor of Science - Aviation Management

Porto Lusophone University
Porto
09.2009 - 06.2013

Associate of Applied Science - Aircraft Maintenance

ROC Tilburg
Zwolle
09.2000 - 06.2001

Skills

Critical Thinking

undefined

Accomplishments

  • Helped change legislation on migration by lobbying for JAN Young Angolans In the Netherlands
  • Awarded 500 thousand EUROs to the new repatriation program

Software

Microsoft Office

SAP CS

Google for Business

Tableau

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Adviser Business Partnership

Booking.com
05.2021 - Current

MBA - Business Administration And Management

Caótica Porto Business School
02.2019 - 11.2023

Ground Handling Agent

Portway
05.2017 - 10.2018

Master of Science - Air Transportation

Institute of Education And Sciences (ISEC)
10.2014 - 06.2016

Bachelor of Science - Aviation Management

Porto Lusophone University
09.2009 - 06.2013

Aircraft Mechanic

Air France-KLM Engineering and Maintenance
06.2005 - 06.2008

Associate of Applied Science - Aircraft Maintenance

ROC Tilburg
09.2000 - 06.2001
Rui Assis Costa MBABusiness Management Consultant