Rui Barros
IT Manager / Technical Account Manager
Torres Vedras
Summary
Accomplished IT professional with extensive experience in multicultural environments, driving results and success across a wide range of IT infrastructure, solutions, and applications. Demonstrated expertise in business development, team leadership, and project management, with a focus on achieving and surpassing goals through innovative problem-solving and strategic planning. Possess strong adaptability to new environments and contexts, with a commitment to ethics and professionalism. Skilled in current and emerging IT service management practices, system development life cycle management, and agile and lean methodologies. Adept at fostering relationships with technology vendors and negotiating contracts to optimize technology solutions.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
TECHNICAL ACCOUNT MANAGER
Digibéria Information Technologies, S.A
11.2020 - Current
- Managed customer expectations and built strong relationships with key stakeholders and sponsors, ensuring timely delivery of deliverables that met client requirements;
- Translated client's business requirements into technical solutions, demonstrating experience in managing large IT projects and rolling out IT infrastructures across various technologies;
- Contributed to business development strategy and action plan, showcasing strategic planning and big-picture thinking.
TECHNOLOGY SERVICES COORDINATOR
TCSI - Digibéria Tecnologias de Informação, S.A
11.2019 - 10.2020
- Led the Technology Services Business Unit, overseeing a team of 36 FTE and managing business activities focused on strategic growth in Maintenance and Support, Managed Services, Specialized Services, and Digital Transformation;
- Developed and implemented IT strategic plans, including efficient financial management, IT budget, and personnel management;
- Established and maintained relationships with technology vendors, negotiating contracts and services to optimize technology solutions.
ASSOCIATE SPECIALIST | MANAGED SERVICES | TECHNICAL ACCOUNT MANAGER
Axians Portugal / Novabase IMS, Bobadela
02.2018 - 10.2019
- Provided expert support for premium customers, managing executive relationships and ensuring customer success through proactive periodic health checks, training, and best practices;
- Leveraged internal technical expertise and resources to deliver effective service solutions and support sales teams in identifying new premium support opportunities;
- Demonstrated experience in leading and managing large IT projects and rolling out IT infrastructures across various technologies.
ASSOCIATE SPECIALIST | MANAGED SERVICES | SYSTEMS SERVICE DELIVERY VIRTUALIZATION TEAM LEADER
Axians Portugal / Novabase IMS
Bobadela
10.2016 - 01.2018
- Led the development and implementation of engineering strategy, including the adoption of new tools and procedures, and translating business requirements into technical solutions;
- Coached, guided, and trained team members, demonstrating leadership and team-building skills;
- Managed large IT projects, including support of the virtualization environment, design, maintenance, and troubleshooting, as well as evaluation and testing of new technologies for compatibility and functionality.
SYSTEMS SERVICE DELIVERY TEAM LEADER
Axians Portugal / Novabase IMS, Bobadela
06.2015 - 09.2016
- Delivered first-class service by recruiting, managing, and developing exceptional talent into the team, increasing customer satisfaction index;
- Managed and improved key performance indicators, showcasing expertise in IT service management practices and process optimization;
- Assisted in shaping Service Delivery governance, structure, and approach, planning and executing across key internal and external business processes.
SENIOR SYSTEMS ENGINEER
TCSI, Digibéria Tecnologias de Informação, S.A
04.2005 - 05.2015
- Implemented technology solutions based on Microsoft, HPE, and VMware, showcasing knowledge of industry-standard computer hardware and software systems;
- Prepared pilots, information infrastructure, and implemented preventive measures, highlighting experience in leading and implementing information technology solutions;
- Solved highly complex problems requiring a high technical level and extensive experience.
IT Support
TEIA, Tecnologias de Informação
12.2000 - 03.2005
- Repaired hardware errors and diagnosed software errors, implementing solutions in line with knowledge of industry-standard computer hardware and software systems;
- Provided pre- and post-sales support, demonstrating solid understanding of data analysis, budgeting, and business operations;
- Collaborated with technology vendors, negotiating services and contracts to meet company needs.
Education
MASTER’S DEGREE - INFORMATION MANAGEMENT
NOVA IMS
01.2021 - Current
POSTGRADUATE - INFORMATION SYSTEMS AND TECHNOLOGIES MANAGEMENT
NOVA IMS
01.2021 - 04.2022
POSTGRADUATE - MANAGEMENT CONSULTING
ISCTE Executive Education
10.2020 - 04.2021
DEGREE - MANAGEMENT
Portuguese Open University
01.2011 - 04.2020
Accomplishments
- Ability to adapt to new technologies and products
- Stress resistance
- Architecture, design and delivery of virtualized environments, storage and network
- Design, configuration, deploy, test, troubleshoot, and maintenance of IT solutions
- BC/DR design scenarios
- Implementation and maintenance of hardware, including servers and networking
- Implementation of action plans towards to continuous improvement
Certification
ITIL Foundation Certificate in IT Service Management (ITILF) | 2014, 2022
Hobbies
- Swimming
- Cinema
- Read
Timeline
MASTER’S DEGREE - INFORMATION MANAGEMENT
NOVA IMS
01.2021 - Current
POSTGRADUATE - INFORMATION SYSTEMS AND TECHNOLOGIES MANAGEMENT
NOVA IMS
01.2021 - 04.2022
TECHNICAL ACCOUNT MANAGER
Digibéria Information Technologies, S.A
11.2020 - Current
POSTGRADUATE - MANAGEMENT CONSULTING
ISCTE Executive Education
10.2020 - 04.2021
TECHNOLOGY SERVICES COORDINATOR
TCSI - Digibéria Tecnologias de Informação, S.A
11.2019 - 10.2020
ASSOCIATE SPECIALIST | MANAGED SERVICES | TECHNICAL ACCOUNT MANAGER
Axians Portugal / Novabase IMS, Bobadela
02.2018 - 10.2019
ASSOCIATE SPECIALIST | MANAGED SERVICES | SYSTEMS SERVICE DELIVERY VIRTUALIZATION TEAM LEADER
Axians Portugal / Novabase IMS
10.2016 - 01.2018
SYSTEMS SERVICE DELIVERY TEAM LEADER
Axians Portugal / Novabase IMS, Bobadela
06.2015 - 09.2016
DEGREE - MANAGEMENT
Portuguese Open University
01.2011 - 04.2020
SENIOR SYSTEMS ENGINEER
TCSI, Digibéria Tecnologias de Informação, S.A
04.2005 - 05.2015
IT Support
TEIA, Tecnologias de Informação
12.2000 - 03.2005
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