Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Ruth Campbell
Marketer - Customer Service Representative - Social Manager
Almada,15
Summary
Overview
4
years of professional experience
3
years of post-secondary education
1
Certification
Work History
MWRLIFEMiami
REMOTE CUSTOMER SERVICE REPRESENTATIVE MWRLIFE
01.2020 - 08.2022
Job overview
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Provide Technical support
- Train and monitor new agents
- Refund processing on all payment platforms
- Solve clients problem
- Handle 60 amount of emails and chats
- Manage customers membership account
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Promptly responded to inquiries and requests from prospective customers
- Created and maintained detailed database to develop promotional sales
MUTUALARTLondon
REMOTE CUSTOMER SERVICE REPRESENTATIVE
10.2021 - 01.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Facilitated communications through management of inbound and outbound customer calls
- Resolved over 60 customer issues daily; researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Responded to customer requests for products, services, and company information
- DATA ENTRY CRAWLING AGENT MUTUALART
- Apply data program techniques and procedures
Luxluxe HairKyiv, Ukraine
Social Media Assistant
01.2021 - 08.2021
Job overview
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Maintained company's social media presence by posting messages, answering posts and monitoring responses
- Created designs, and captions for each post.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Monitored KPIs and analyzed performance reports to determine future directions for social media.
- Supported SEO initiatives to improve content, keywords and branding.
- Increased customer engagement through social media.
- Met 80% of deadlines in time-sensitive role
- Created engaging content to keep social media channels updated and on brand
- Monitored return on investment of online and social media marketing efforts
SUNCITY TRAVELKyiv, Ukraine
Customer Service Agent - REMOTE
09.2018 - 12.2020
Job overview
- CHAT REPRESENTATIVE SUNCITY TRAVEL
- Managing computer-based platforms with multiple applications, including transcription, multitasking, chat and messaging to maintain customer communication
- Responded to client concerns, questions about credit scores, and methods to improve numbers
- Answering over 60 customer communications per day via email and chat
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bestower UniversityLagos
M.D. from BUSINESS ADMINISTRATION
01.2020 - 07.2023
University Overview
Skills
UNDERSTANDING SPEAKING WRITING ENGLISH
Microsoft Office Powerpoint
Good listener
Communicator Organizational and planning skillsDIGITAL SKILLSAdministrative support
Content Marketing
EMAIL MARKETING STRATEGY AND PLANING
Excellent attention to detail
Customer service and care
High-quality customer service
Certification
Google Digital Marketing & E-commerce
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Google Digital Marketing & E-commerce
04-2023
REMOTE CUSTOMER SERVICE REPRESENTATIVE
MUTUALART
10.2021 - 01.2022
Social Media Assistant
Luxluxe Hair
01.2021 - 08.2021
Bestower University
M.D. from BUSINESS ADMINISTRATION
01.2020 - 07.2023
REMOTE CUSTOMER SERVICE REPRESENTATIVE MWRLIFE
MWRLIFE
01.2020 - 08.2022
Customer Service Agent - REMOTE
SUNCITY TRAVEL
09.2018 - 12.2020