Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Ruth Campbell
Marketer - Customer Service Representative - Social Manager
Almada,15
Summary
Overview
4
years of professional experience
3
years of post-secondary education
1
Certification
Work History
MWRLIFEMiami
REMOTE CUSTOMER SERVICE REPRESENTATIVE MWRLIFE
01.2020 - 08.2022
Job overview
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Provide Technical support
- Train and monitor new agents
- Refund processing on all payment platforms
- Solve clients problem
- Handle 60 amount of emails and chats
- Manage customers membership account
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Promptly responded to inquiries and requests from prospective customers
- Created and maintained detailed database to develop promotional sales
MUTUALARTLondon
REMOTE CUSTOMER SERVICE REPRESENTATIVE
10.2021 - 01.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Facilitated communications through management of inbound and outbound customer calls
- Resolved over 60 customer issues daily; researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Responded to customer requests for products, services, and company information
- DATA ENTRY CRAWLING AGENT MUTUALART
- Apply data program techniques and procedures
Luxluxe HairKyiv, Ukraine
Social Media Assistant
01.2021 - 08.2021
Job overview
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Maintained company's social media presence by posting messages, answering posts and monitoring responses
- Created designs, and captions for each post.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Monitored KPIs and analyzed performance reports to determine future directions for social media.
- Supported SEO initiatives to improve content, keywords and branding.
- Increased customer engagement through social media.
- Met 80% of deadlines in time-sensitive role
- Created engaging content to keep social media channels updated and on brand
- Monitored return on investment of online and social media marketing efforts
SUNCITY TRAVELKyiv, Ukraine
Customer Service Agent - REMOTE
09.2018 - 12.2020
Job overview
- CHAT REPRESENTATIVE SUNCITY TRAVEL
- Managing computer-based platforms with multiple applications, including transcription, multitasking, chat and messaging to maintain customer communication
- Responded to client concerns, questions about credit scores, and methods to improve numbers
- Answering over 60 customer communications per day via email and chat
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bestower UniversityLagos
M.D. from BUSINESS ADMINISTRATION
01.2020 - 07.2023
University Overview
Skills
UNDERSTANDING SPEAKING WRITING ENGLISH
undefinedCertification
Google Digital Marketing & E-commerce
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Google Digital Marketing & E-commerce
04-2023
REMOTE CUSTOMER SERVICE REPRESENTATIVE
MUTUALART
10.2021 - 01.2022
Social Media Assistant
Luxluxe Hair
01.2021 - 08.2021
Bestower University
M.D. from BUSINESS ADMINISTRATION
01.2020 - 07.2023
REMOTE CUSTOMER SERVICE REPRESENTATIVE MWRLIFE
MWRLIFE
01.2020 - 08.2022
Customer Service Agent - REMOTE
SUNCITY TRAVEL
09.2018 - 12.2020
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