Ruth Campbell
Lisbon,11
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance Portugal
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service using Salesforce CRM software
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Provide Technical support
- Solve clients problem
REMOTE CUSTOMER SERVICE REPRESENTATIVE
MWRLIFE
02.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle 60 amount of emails and chats
- Responded to customer requests for products, services, and company information.
- Provide Technical support
Remote Customer Service Representative
MutualArt
10.2021 - 06.2022
- Responded to customer calls and emails to answer questions about products and services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Facilitated communications through management of inbound and outbound customer calls
- Resolved over 60 customer issues daily; researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Responded to customer requests for products, services, and company information
Education
M.D - BUSINESS ADMINISTRATION
Bestower University
Skills
- Project Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Call center experience
Certification
- Google Digital Marketing and E-Commerce
- Google Technical Support Fundamentals
Languages
English
Proficient
C2
Timeline
Customer Service Representative
Teleperformance Portugal
10.2023 - Current
Remote Customer Service Representative
MutualArt
10.2021 - 06.2022
REMOTE CUSTOMER SERVICE REPRESENTATIVE
MWRLIFE
02.2020 - 08.2022
M.D - BUSINESS ADMINISTRATION
Bestower University
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