Samuel Da Silva
Technical Consultant
Marco de Canaveses,13
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Technical Consultant
AET Europe
2 2023 - Current
- Responsible for technical implementation of AET products and solutions during (PKW) projects
- Define, develop, and test customer-specific software solutions based on AET Europe's software
- Support Business Consultants in mapping customers' requirements
- Create and maintain technical project documentation.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management
eDiscovery Analyst
Merck
06.2022 - 08.2022
- Remove, install, and ghost hard drives on Lenovo laptops
- Back up emails, OneDrive, and hard drives of employees who are no longer with company
- Run QC on data to ensure correct data is being sent to Legal Department should legal reason arise.
- Validated results and performed quality assurance to assess accuracy of data
IT Student Technician
La Salle University
01.2021 - 05.2022
- Determine best solution based on issue and details provided by customers
- Walk customer through problem-solving process
- Direct unresolved issues to next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to appropriate internal team
- Document, diagnose, troubleshoot, and resolve computer software issues.
Education
Bachelor of Science - Information Technology
La Salle University
Philadelphia, Pennsylvania 08.2018 - 05.2022
Skills
Data Analysis
Data Management
Statistical Experimentation
Agile Projects
Python
SQL
Microsoft Office
Timeline
eDiscovery Analyst
Merck
06.2022 - 08.2022
IT Student Technician
La Salle University
01.2021 - 05.2022
Bachelor of Science - Information Technology
La Salle University
08.2018 - 05.2022
Technical Consultant
AET Europe
2 2023 - Current
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